Gym Host & Member Experience Leader - Unlimited Access

Gymbox; Wembley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

OpenUp access

Unlimited club access for you and a +1

Job summary

TrainMore in the UK seeks a friendly Host to welcome members and deliver exceptional service, helping build a welcoming club atmosphere. You will engage with guests, support tours and activities, and contribute to a vibrant, safe environment across clubs.

You’ll help keep areas clean, support safety procedures, manage some admin, and assist with campaigns and member communications as needed.

Qualifications

• Demonstrable ability to deliver excellent member service.
• Demonstrable commercial mindset and customer oriented.
• Background in hospitality or sports-related fields.
• Excellent communication and organisational skills.
• Stress resilience and ability to handle multiple situations.

Responsibilities

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver club tours to prospects and provide up-to-date information about products.
• Maintain cleanliness of member areas, gym floor and vending areas.
• Stock towels, vending and protein shake machine.
• Proactively report maintenance or facilities improvements.
• Minimise health and safety risks and escalate as needed.
• Update member details in relevant systems and assist with club operations.

Skills

Member service

Commercial mindset

Communication skills

Team work

Flexible hours

Attention to detail

Hospitality experience

Education

Hospitality or sports education background

Job description

TrainMore in the UK seeks a friendly Host to welcome members and deliver exceptional service, helping build a welcoming club atmosphere. You will engage with guests, support tours and activities, and contribute to a vibrant, safe environment across clubs.

You’ll help keep areas clean, support safety procedures, manage some admin, and assist with campaigns and member communications as needed.