Member Experience & Club Operations Lead

Nuffield Health; Birmingham; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Pension options

Job summary

Nuffield Health is recruiting a Duty Manager for Birmingham Central Fitness & Wellbeing Club on a part-time basis. You will ensure the smooth running of the club, open and close on shift, engage with members, and support colleagues to deliver outstanding service.

The role involves leading by example, conducting tours for prospective members, overseeing health and safety, and helping to achieve sales targets.

Qualifications

• Be responsible for the smooth running of the club, including opening and closing on shift.
• Prioritise member satisfaction, engage with members and build relationships.
• Lead by example, support colleagues and uphold high quality standards.
• Conduct tours for prospective members highlighting benefits of Nuffield Health.
• Oversee health and safety protocols and address issues swiftly.
• Help achieve sales targets.
• Be able to swim to a high standard and be willing to undergo on-site training for lifeguard breaks.

Responsibilities

• Be responsible for the smooth running of the club, including opening/closing on shift.
• Prioritise member satisfaction and engage with members to build relationships.
• Lead by example and support colleagues while upholding quality standards.
• Conduct tours for prospective members and highlight benefits of Nuffield Health.
• Oversee health and safety protocols and address any issues swiftly.
• Help achieve sales targets.
• Be able to swim to a high standard and undergo training on site.

Skills

Sales experience

Customer service

Communication skills

Leadership

Job description

Nuffield Health is recruiting a Duty Manager for Birmingham Central Fitness & Wellbeing Club on a part-time basis. You will ensure the smooth running of the club, open and close on shift, engage with members, and support colleagues to deliver outstanding service.

The role involves leading by example, conducting tours for prospective members, overseeing health and safety, and helping to achieve sales targets.