Duty Manager: Lead Club Experience & Member Success

Nuffield Health Brentwood; Newbury; Hybrid; GBP 26,000 - 31,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health in Newbury is seeking a Duty Manager to ensure the smooth operation of the club during shifts, engage with members, and drive sales while maintaining exceptional customer service.

You will lead by example, support colleagues, and uphold the highest standards of safety and member experience, including overseeing tours and health and safety protocols. A partial-time role with benefits is offered.

Qualifications

• Sales experience is essential.
• Strong communication and customer-service skills.
• Ability to work collaboratively with the team.

Responsibilities

• Ensure smooth running of the club during shifts, including opening/closing.
• Engage with members to prioritise satisfaction and build relationships.
• Lead by example and support colleagues to uphold high standards.
• Conduct tours for prospective members highlighting benefits.
• Oversee health and safety protocols and address issues swiftly.
• Assist in achieving sales targets.
• Be capable of swimming to a high standard and undergo lifeguard training as needed.

Skills

Sales experience

Communication skills

Customer service

Team collaboration

Job description

Nuffield Health in Newbury is seeking a Duty Manager to ensure the smooth operation of the club during shifts, engage with members, and drive sales while maintaining exceptional customer service.

You will lead by example, support colleagues, and uphold the highest standards of safety and member experience, including overseeing tours and health and safety protocols. A partial-time role with benefits is offered.