Member Experience & Club Operations Assistant

David Lloyd Leisure Ltd.; Worcester; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on swimming, tennis lessons,

Job summary

David Lloyd Leisure Ltd. in Worcester is seeking an Operations Assistant to support daily club operations across departments, ensuring members feel safe and receive an excellent experience 7 days a week. Responsibilities include cleaning, opening/closing tasks, and welcoming members.

The role emphasizes customer service, teamwork, and adaptability in a busy environment, with benefits including free club access and career development opportunities.

Qualifications

• Passion for customer service is essential.
• Strong teamwork and collaboration skills.
• Able to perform well in a fast-paced setting.
• Emergency Response Qualification is desirable but not essential.

Responsibilities

• Assist with cleaning and maintenance tasks to keep areas tidy.
• Support opening and closing routines of the club.
• Greet members and provide friendly assistance to enhance their experience.
• Back up teams across departments as needed to ensure smooth operations.

Skills

Customer service

Team player

Communication

Fast-paced environment

Job description

David Lloyd Leisure Ltd. in Worcester is seeking an Operations Assistant to support daily club operations across departments, ensuring members feel safe and receive an excellent experience 7 days a week. Responsibilities include cleaning, opening/closing tasks, and welcoming members.

The role emphasizes customer service, teamwork, and adaptability in a busy environment, with benefits including free club access and career development opportunities.