Gym Cleanliness & Member Experience Associate

JD Sports; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Job summary

JD Gyms is an award-winning budget gym chain expanding across the UK, investing in top quality environments for members. The role focuses on maintaining high cleanliness standards and creating a positive atmosphere for both members and colleagues.

You will follow Health and Safety policies, support brand standards, and perform daily to monthly cleaning and safety checks. The position emphasizes excellent member service, teamwork, and clear communication to keep the club safe and inviting.

Qualifications

• Strong interpersonal skills with excellent attention to detail.
• Commitment to delivering excellent member service.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication and relationship-building with members and colleagues.
• Ability to work as part of a team while managing responsibilities independently.

Responsibilities

• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Support and maintain JD Gyms brand standards.
• Conduct daily, weekly, monthly cleaning and safety checks.
• Report defects to keep building and equipment safe.
• Maintain cleanliness and professional appearance.
• Deliver outstanding member service.
• Support learning and development initiatives.
• Undertake any other reasonable duties.

Skills

Interpersonal skills

Attention to detail

Customer service

Communication skills

Teamwork

Job description

JD Gyms is an award-winning budget gym chain expanding across the UK, investing in top quality environments for members. The role focuses on maintaining high cleanliness standards and creating a positive atmosphere for both members and colleagues.

You will follow Health and Safety policies, support brand standards, and perform daily to monthly cleaning and safety checks. The position emphasizes excellent member service, teamwork, and clear communication to keep the club safe and inviting.