Referral and Information Assistant

Bath & North East Somerset Council; Keynsham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bath and North East Somerset Council’s Children’s Social Care Triage Team is seeking a permanent Referral and Information Assistant to act as the first point of contact for service requests, assess urgency, and signpost to appropriate services. This full-time role (37 hours, Monday to Friday) involves handling confidential information and working under pressure in a supportive team environment.

The post offers an induction, supervision and training opportunities with career development paths

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, patient and confident approach when dealing with colleagues and the public.
• Strong IT skills and ability to learn new software/systems.

Responsibilities

• Process requests for service from Children’s Social Care and signpost to appropriate services.
• Make initial judgement about the appropriateness and urgency of requests.
• Work with colleagues, partner agencies and the public while handling confidential information.

Skills

Excellent communication

Interpersonal skills

Customer service

Tools

IT skills

Job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

About The Team

The Children’s Social Care Triage Team is looking to recruit a Referral and Information Assistant on a full-time basis. The team is the first point of contact for requests for service received by Children’s Social Care and plays a vital role in ensuring children and families receive the right support at the right time. Working within a busy and supportive environment, the team works closely with colleagues, partner agencies and members of the public to assess requests and signpost to appropriate services where required.

About The Role

This is a permanent, full-time position working 37 hours per week, Monday to Friday. The post holder will make an initial judgement about the appropriateness and urgency of requests for service received by Children’s Social Care and signpost to other services as appropriate.

In this role you will process confidential and sensitive information in line with corporate and national guidelines, while maintaining a professional and informed approach when dealing with customers and clients. You will be expected to work effectively under pressure, make decisions confidently and seek advice where appropriate. Flexibility is essential to meet the requirements of a busy team and changing service demands.

We offer a comprehensive induction, regular supervision with your line manager, extensive training opportunities through the council’s training package, and career development opportunities through quarterly PDCs, including apprenticeships, qualifications, shadowing and coaching opportunities. Good practice is recognised and celebrated through a quarterly newsletter.

About You

We are seeking applicants with exceptional communication and interpersonal skills who have a friendly, patient and confident approach when dealing with colleagues, professionals and members of the public, including those who may be distressed or anxious. Previous knowledge or experience within safeguarding would be beneficial.

You will be able to demonstrate excellent IT skills and the ability to quickly learn new software and systems. You will have strong organisational skills, be able to work effectively under pressure and understand the importance of handling confidential and sensitive information appropriately. In addition to these competencies, you will be flexible in your approach, professional in your manner and committed to providing a high-quality service.

Interview date: TBC

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath And North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to a Basic DBS Check.

Safeguarding Statement

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.