Meetings & events night manager

Accor; Knutsford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fairmont Cheshire discounts

Accor hotels friend & family rates

20% F&B discount on-site

Job summary

Fairmont Cheshire, The Mere in Knutsford, England, seeks a Meetings & Events Night Manager to lead the banqueting team, oversee service quality, and optimize profitability in a luxury setting.

You will supervise shifts, manage guest interactions, and ensure accurate orders, stock, and menus knowledge. This role emphasizes up-selling, teamwork, and adherence to high standards of service.

Qualifications

• Proven supervisory experience in luxury or high-volume settings.
• Excellent reading, writing and spoken English.
• At least 1 year of relevant experience delivering results.
• Hospitality Management or Food & Beverage qualification preferred.
• Additional F&B certifications are an advantage.
• Experienced in restaurant and banquet service.

Responsibilities

• Be a visual presence in the Meetings and Events department and run the shift.
• Allocate daily roles and represent the department in meetings.
• Ensure opening/closing procedures and all documentation are completed.
• Maintain cleanliness and stock levels; communicate professionally with colleagues.
• Upsell and create daily sales with staff on duty.
• Be aware of daily business and resort needs; inform Banqueting Manager of issues.

Skills

Supervisory experience

English proficiency

Restaurant/banquet service

Hospitality management

F&B certifications

Delivery accuracy

Education

Hospitality/F&B qualification

F&B certifications

Job description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Meetings & Events Night Manager is responsible for the day‑to‑day management of the Banqueting department, through evenings into the early hours. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

Job Description

• To be a visual presence in the Meetings and Events department,
• To run the shift and allocate daily roles to team members.
• Represent the department in any meeting.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards
• To maintain operational stock levels and order as required
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Banqueting Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift.
• To be familiar with the menus, wine list & bar menu.

Qualifications

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people