Night Manager

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Spa and Golf discounts

Friends & family hotel rates

Colleague restaurant

Job summary

Fairmont Cheshire, The Mere in Knutsford, England, is seeking a Night Manager to oversee overnight guest services and represent the General Manager during the night period.

You will ensure all Front Office policies are followed, balance accounts, and drive guest satisfaction while coordinating with other departments to maintain luxury standards.

Qualifications

• Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
• Degree or Diploma in Hospitality Management is highly preferred.
• Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
• Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
• Highly organized and results-oriented with a proven ability to work flexibly under pressure.
• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Ensure Front Office standards and SOPs are adhered to throughout the night shift.
• Complete nightly end-of-day reporting with accurate balance of accounts.
• Seek feedback on guest satisfaction and resolve issues in line with company philosophy.
• Maintain strong communication with all hotel departments.
• Provide guidance and motivation to the night team; daily briefing with Front Office leaders.

Skills

Front Office Leadership

Customer Service

Communication

Team Coaching

English Proficiency

Education

Degree/Diploma in Hospitality Management

Tools

Opera/Fidelio

Microsoft Office

Job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your Purpose Will Be

Reporting to the Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.

Job Description

• Ensures that all Front Office Standards Operating policies and procedures are adhered
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
• Degree or Diploma in Hospitality Management is highly preferred.
• Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
• Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
• Highly organized and results-oriented with a proven ability to work flexibly under pressure.
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people