Meetings, Events, Groups and Reservations Team Member

InterContinental Hotels Group; Manchester; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Salary + bonus

Free meal on shift

Paid holidays

Wagestream access

Training & progression

Hotel discounts

Wellbeing support

Refer a Friend

Job summary

Kimpton Clocktower Hotel in Manchester is seeking an authentic and driven Meetings, Events, Groups and Reservations Team Member (Full-Time) to join our team. You’ll bring events to life by connecting with clients and capturing every detail to deliver unforgettable experiences.

As part of the Meetings, Groups and Events Executive, you’ll turn enquiries into bookings through proactive service, upselling of facilities, and accurate function sheets.

Qualifications

• Experience turning enquiries into sales through quick responses and upselling.
• Experience using Delphi to create accurate function sheets and keep the team informed.
• Ability to work as part of a team to achieve targets and resolve issues with care.
• Strong client needs understanding and delivering standout service in person and on the phone.

Responsibilities

• Bring each event to life by connecting with clients and capturing every important detail.
• Create an excellent first impression for guests and clients making enquiries or bookings.
• Discover client needs and showcase how the hotel can deliver.
• Respond to Meetings & Events enquiries promptly and in line with standards.
• Turn enquiries into bookings by maximising sales, occupancy and revenue.
• Create accurate function sheets, share them weekly and update the Operations Team.
• Collaborate with the team to meet department goals and deliver memorable experiences.

Skills

Customer service

Sales skills

Team collaboration

Communication

Tools

Delphi

Job description

We are looking for an authentic and driven Meetings, Events, Groups and Reservations Team Member (Full-Time) to join us at Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

What will your day look like as a Meetings, Events, Groups and Reservations Team Member?

• Bring each event to life by connecting with clients and capturing every important detail.
• Create an excellent first impression for guests and clients making enquiries or bookings, whether face to face or over the phone.
• Discover what each client needs and showcase how our hotel can make it happen.
• Respond to Meetings & Events enquiries promptly and in line with company standards.
• Turn enquiries into brilliant bookings by maximising sales, occupancy and revenue, including thoughtful upselling of equipment, food and beverage, and hotel facilities.
• Create accurate function sheets, share them each week and keep the Operations Team updated as plans evolve.
• Work closely with the team to achieve department goals, deliver against budget and create memorable experiences.

So, we are looking for someone who has…

• Confidence understanding client needs, getting every detail spot-on and delivering standout service in person and over the phone.
• Experience turning enquiries into sales through quick responses, smart upselling and great recommendations.
• Experience using Delphi or similar, creating accurate function sheets and keeping the Operations Team in the loop.
• Confidence working as part of a team to smash targets, prevent issues and resolve complaints with care.
• Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• A willingness to work as part of a team that embraces our culture and delights our guests every day.

Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why! We can offer you…

• Financial Perks: £29,889.60 per annum plus 10% annual sales bonus dependent on targets being met, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

As a Meetings, Groups and Events Executive you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.