Back of House Manager

InterContinental Hotels Group; Manchester; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Up to £33,000 per year

Guaranteed hours

Free meal on shift

Paid holidays

Enhanced sick pay

Subsidised travel for unsocial hours

Wagestream access

Staff discounts

Career progression

Job summary

Kimpton Clocktower Hotel in Manchester is seeking a passionate Back of House Manager (Full-Time) to oversee daily BOH operations, support the Executive Chef, and keep kitchen services running smoothly behind the scenes.

You will lead, coach and schedule the BOH team, manage stock and deliveries via Procure Wizard, ensure food safety and H&S compliance, and collaborate with Kitchen, F&B and events to deliver a memorable guest experience.

Qualifications

• Previous experience in back of house or supervisory role within busy hotel or hospitality.
• Strong understanding of food hygiene, health & safety, COSHH and safe working practices.
• Ability to lead a team, set standards and coach colleagues.
• Excellent organisation to manage priorities, stock and deliveries.
• Hands-on leader with eye for detail and commitment to clean, safe BOH areas.
• Food Safety certification and HACCP knowledge desirable.

Responsibilities

• Oversees daily back of house operations and ensures cleanliness, organisation and safe practices across kitchen support areas.
• Supports the Executive Chef with payroll standards and BOM consistency; updates UKG for payroll forecasting.
• Leads, coaches and organises the back of house team; manages rotas and standards.
• Manages stock, deliveries and BOH systems; maintains storage standards and controls waste.
• Works with Kitchen, F&B, Events and other hotel teams to deliver seamless service.
• Maintains compliance with food safety, hygiene, health and safety and internal policies across BOH areas.

Skills

Back of House management

Team leadership

Payroll knowledge

Food safety

HACCP (desirable)

Organisational skills

Tools

Procure Wizard

UKG payroll

Job description

We’re on the look for a passionate and hands-on Back of House Manager (Full-Time) to help keep everything running smoothly behind the scenes at Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

As our Back of House Manager, reporting into the Executive Chef, you’ll be at the centre of our kitchen operations - keeping standards high, supporting the team and making sure everything behind the scenes runs like clockwork. Your role will include the following responsibilities:

• Oversees daily back of house operations including cleanliness, organisation, goods-in, equipment standards and safe working practices across kitchen support areas.
• Supports the Executive Chef with operational and payroll standards keeping BOH areas service-ready, managing payroll and updating UKG for accurate payroll forecasting.
• Leads, coaches and organises the back of house team creating a positive, well-structured environment, completing rotas and keeping everyone clear on standards.
• Manages stock, deliveries and BOH systems including receiving deliveries on Procure Wizard, maintaining storage standards, reducing waste and supporting cost control.
• Works closely with Kitchen, Food and Beverage, Events and wider hotel teams to support seamless service and a great guest experience.
• Maintains compliance with food safety, hygiene, health and safety and internal policies across all back of house areas.

We want someone brilliantly organised, calm under pressure and proud of the standards they set - a hands-on leader who can keep the back of house operation moving and bring out the best in their team. Plus, we’re looking for someone who has…

• Previous experience in a back of house, kitchen operations, stewarding or similar supervisory/management role within a busy hotel or hospitality environment.
• A strong understanding of food hygiene, health and safety, COSHH and safe working practices.
• The confidence to lead a team, set clear standards and support colleagues with coaching, training and day-to-day guidance.
• Excellent organisation skills, with the ability to manage priorities, stock, deliveries and operational routines in a fast-paced environment.
• A proactive, hands-on approach with a real eye for detail and pride in maintaining clean, safe and efficient back of house areas.
• Food Safety certification and knowledge of HACCP would be desirable.

Joining the Kimpton family isn’t just about providing our guests with excellent service - we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why! We can offer you

• Financial Perks: up to £33,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

As a Back of House Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, nd your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.