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Meetings & Events Executive

Techexchange

London

On-site

GBP 37,000

Full time

4 days ago

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Job summary

An established industry player is seeking a vibrant Meetings & Events Executive to join their dynamic team in central London. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will play a key role in planning and executing events, ensuring seamless coordination from start to finish. With opportunities to maximize sales and enhance client relationships, this position offers a chance to grow within a supportive and energetic team. If you're ready to make a significant impact in the events industry, this is the role for you!

Benefits

Two complimentary Bonus Breaks

Employee benefit card for discounted rates

Free meals on duty

Access to hotel Gym

Up to 33 days of annual leave

Qualifications

Previous Meetings & Events experience in a conference hotel or venue.
Proven record of accomplishment in event management.

Responsibilities

Assist in planning and executing meetings and events for up to 446 guests.
Respond to enquiries and maintain strong client relationships.
Ensure accounting procedures are adhered to and resolve client disputes.

Skills

Organisation and time management skills

Strong communication skills

Administration and problem solving skills

Customer focused

Attention to detail

Sales maximization

Tools

OPERA Cloud

Delphi system

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MEETINGS & EVENTS EXECUTIVE

We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC MEETING & EVENTS TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including a Theatre.

You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers

In this role, you will assist in planning and executing meetings, events, and conferences for up to446 guests,from start to finish.

You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

This role requires proven record of accomplishment in event management.

Responsibilities

Respond to enquiries from agents/clients within time limit and in a professional manner
Practice efficient and effective yield management in line with guidelines
Promote special offers where appropriate and maximize each and every sales opportunity
Prepare contracts and ensure maximum conversion of all business taken in the diary
Ensure all business is chased and departmental guidelines are followed
To conduct show-rounds for existing bookings and for new clients
Ensure client receives a detailed event order in advance of their event
Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
Resolve any client disputes and complaints in a professional manner and within guidelines issued
Ensure accounting procedures are adhered to at all times - obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
Maintain strong market awareness through competitor site inspections
Achieving individual weekly targets

Key Skills And Behaviours Required

Organisation and time management skills
Strong communication skills both written and verbal
Administration and problem solving skills
Ability to work to deadlines
Customer focused
Attention to detail
Driven towards maximising sales and meeting departmental budgets
Use of OPERA Cloud and Delphi system is preferable

You must have previous Meetings & Events experience in a conference hotel or venue.

Benefits

Two complimentary Bonus Breaks - benefit from a free one or two day break in another property in the UK each year
Employee benefit card offering discounted rates in Hotels worldwide
Free meals on duty and access to hotel Gym
Up to 33 days of annual leave per annum

Salary: £36,037 per annum (£17.77 per hour)

The successful candidate must already have eligibility to work in the UK.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Events Services

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