Head of Event Planning

Splendid Hospitality Group; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

EAP

Hotel room discounts

F&B discounts

Life Assurance

Car scheme (salary sacrifice)

Earned wages access (Stream)

Pension (auto enrolment)

Learning & Development

Job summary

Splendid Hospitality Group is seeking an experienced Head of Event Planning at Hilton London Bankside. You will own the client event journey from planning to delivery, leading a small team and collaborating with GCE Sales and hotel operations to create exceptional experiences.

You will drive revenue through upselling across F&B, AV, room upgrades and services, while building lasting client relationships and ensuring seamless event execution.

Qualifications

• Experience in hotel events, meetings & events, conference & banqueting or similar hospitality environment.
• Experience managing events from planning through to delivery.
• Strong organisational skills and exceptional attention to detail.
• Excellent communication and relationship-building skills.
• Commercial mindset with upselling opportunities.

Responsibilities

• Own the event journey from handover to final invoice.
• Lead and develop two Events Planners.
• Coordinate with Operations, F&B, AV and hotel teams to deliver events.
• Identify upsell opportunities across F&B, AV, room upgrades and other services.
• Act as main client contact during meetings and events.

Skills

Organisational skills

Excellent communication

Commercial mindset

Team leadership

Problem solving

Delphi (or similar system)

Tools

Delphi

Job description

Head of Event Planning

Department: Sales - On Property

Employment Type: Full Time

Location: Hilton London Bankside

Description

From the moment a client signs their contract through to the final invoice, you'll take ownership of their event journey, bringing together every detail to ensure a seamless experience from planning to delivery.

As our Events Planning Manager, you'll lead a talented team of two Events Planners, working closely with our GCE Sales team and hotel operations to turn confirmed events into exceptional experiences.

Whether you're meeting with clients to finalise menus and event details, identifying opportunities to enhance their experience, coordinating teams across the hotel or managing events on the day, you'll be the person making sure everything comes together seamlessly.

You'll also have a strong commercial focus, identifying opportunities to maximise revenue through F&B, AV, room upgrades and additional services, while building relationships that encourage clients to return.

If you're organised, commercially minded and passionate about creating exceptional events, this could be your next Splendid opportunity.

What You Will Do In This Splendid Role

As Events Planning Manager, you'll:

• Own the event journey – Take seamless ownership of confirmed events from handover from the GCE Sales team through to final invoice, ensuring every detail is planned and delivered to the highest standard.
• Lead your team – Manage, coach and develop two Events Planners, creating a high-performing, collaborative and client-focused team.
• Create exceptional experiences – Build strong relationships with clients, conduct planning meetings and menu tastings, and ensure every requirement is understood and delivered.
• Drive additional revenue – Proactively identify upselling opportunities across F&B, AV, room upgrades, extended hours and other ancillary services.
• Coordinate flawless delivery – Work closely with Operations, F&B, AV and wider hotel teams to ensure everyone has the information they need to deliver a seamless event.
• Be there when it matters – Act as a key point of contact for clients and delegates during meetings and events, ensuring requests are handled quickly and professionally.
• Keep everything on track – Ensure event information, client correspondence, changes, forecasting and post-event details are accurately maintained in Delphi.
• Support commercial performance – Contribute to M&E revenue targets, identify opportunities to increase sales and reduce costs, and support client retention and rebooking.
• Build strong partnerships – Develop relationships with clients, third parties and internal stakeholders, while keeping up to date with competitor activity and market opportunities.
• Drive continuous improvement – Share insights, contribute to management meetings and help identify ways to improve the client journey and commercial performance.

What Makes You Splendid

You're an experienced events professional who knows what it takes to turn a confirmed booking into an exceptional event.

You're highly organised, commercially aware and confident managing multiple events and priorities at once. You build strong relationships naturally and have the confidence to work with clients, senior stakeholders and operational teams.

You'll bring:

• Previous experience in hotel events, meetings & events, conference & banqueting or a similar hospitality environment.
• Experience of managing events from planning through to delivery.
• Strong organisational skills and exceptional attention to detail.
• Excellent communication and relationship-building skills.
• A commercial mindset with the confidence to identify and maximise upselling opportunities.
• Experience leading, coaching or developing a team.
• The ability to remain calm, organised and solutions-focused in a fast-paced environment.
• Confidence working collaboratively across multiple hotel departments.
• Experience using Delphi or a similar events/hotel system would be advantageous.
• A passion for delivering exceptional client and guest experiences.

We believe our values should come to life in everything we do:

Open – You build trusted relationships, communicate clearly and make clients and colleagues feel valued.

Nimble – You adapt quickly, stay organised and find solutions when plans change.

Brilliant – You take pride in delivering exceptional events and always look for ways to raise the bar.

Honest – You act with integrity, take ownership and do what you say you'll do.

Bring your experience, enthusiasm and passion for events, and we'll give you the platform to make your mark.

Our Splendid Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.