Meeting & Events Operations Supervisor

Himanchestercity; Manchester; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Share of gratuities

Staff discounts (retail, dining, and 


IHG Friends & Family discounts

Meals provided on duty

Free onsite gym

Zusammenfassung

Holiday Inn Manchester City Centre is seeking an enthusiastic Meetings & Events Operations Supervisor to lead event shifts from setup through to breakdown, delivering exceptional guest experiences at our busy city-centre hotel.

You will coordinate room layouts, AV, and catering, act as the point of contact for event organisers, and ensure a warm, professional welcome. Bar service, staff guidance, and cross-team communication are key parts of the role.

Qualifikationen

• Experience in meetings & events or banqueting, ideally at supervisor or team leader level.
• Strong organisational and multitasking abilities with attention to detail.
• Confident communication and leadership skills.

Aufgaben

• Lead event shifts from setup to delivery and breakdown.
• Ensure rooms are set up to specification including layouts, AV and catering.
• Act as a main contact for event organisers on the day and provide a warm, professional welcome.
• Handle issues quickly and effectively to maintain service standards.
• Set up and run the bar for events, maintain high drinks service standards and ensure responsible service.
• Support, motivate and guide the events team, and assist with training.
• Coordinate with events, kitchen, sales and F&B teams to ensure smooth operations.
• Assist with stock control, ordering, wastage, and rota planning as needed.
• Support other areas of the F&B department when required.

Kenntnisse

Leadership

Event coordination

Bar service

Staff training

Customer service

Tools

AV equipment knowledge

Jobbeschreibung

We’re Hiring: Meeting & Events Operations Supervisor

Lead from the floor and help deliver memorable events at Holiday Inn Manchester City Centre.

If you love the buzz of a busy event, take pride in getting every detail right, and enjoy leading a team from setup through to the last guest leaving, you’ll feel right at home with us.

We’re a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Meeting & Events Operations Supervisor to support our management team and oversee the smooth delivery of our conferences, meetings, and private events.

What You’ll Do

Event Delivery & Guest Experience:

• Lead event shifts, ensuring seamless service from setup through to delivery and breakdown
• Ensure rooms are set up to specification and on time, including layouts, AV, and catering
• Act as a key point of contact for event organisers on the day
• Deliver a warm, professional welcome to clients and delegates
• Step in to resolve issues quickly and effectively

Bar & Beverage Service:

• Set up and run the bar for events, from drinks receptions to evening functions
• Maintain high standards of drinks service, presentation, and speed during busy periods
• Ensure responsible alcohol service in line with licensing requirements

Team Supervision & Development:

• Support, motivate, and guide the events team during service
• Assist with training new starters and ongoing team development
• Ensure clear communication between the events, kitchen, sales, and F&B teams
• Lead by example, setting the standard for service excellence

Operations & Standards:

• Support stock control, ordering, and wastage management for events and event bars
• Ensure compliance with food safety, health & safety, and licensing regulations
• Assist with rota planning and labour control where required
• Drive upselling opportunities across events, including drinks packages and add-ons

Supporting the Wider F&B Team:

• On occasion, you may be asked to support other areas of the F&B department, such as the restaurant or bar, depending on business needs
• This gives you broad experience across the hotel’s food and beverage operation

What You’ll Bring:

• Previous experience in meetings & events or banqueting, ideally at supervisor or team leader level
• Good bar experience is essential, as you’ll be responsible for running the bar at events
• Strong organisational and multitasking skills, with attention to detail
• Confident communication and leadership abilities
• A hands-on approach and the ability to stay calm under pressure
• Flexibility to work a variety of shifts, including evenings and weekends, and across different areas of the F&B department when needed

What You Get:

• Share of gratuities, with 100% of tips going to the team
• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Opportunities for development and career progression
• Recognition and incentive schemes

If you’re ready to take the next step in your events career and play a key role in delivering outstanding events, we’d love to hear from you.