Conference and Events Operations Manager

Aimbridge; Birmingham; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Paid breaks

Wellbeing allowance

33 days holiday

Salary sacrifice - holiday purchase

Cycle to work

Stream access

Employee assistance programme

Job summary

Aimbridge Hospitality EMEA is seeking an Operations Manager to lead the Conference and Events department within a large hotel/venue. You will own operational delivery, drive performance, and collaborate with department heads to align with guest experience and commercial goals.

You will develop teams, recruit and onboard effectively, and use guest feedback and financial insight to implement improvements while fostering a culture of accountability and service excellence.

Qualifications

• Experience at Head of Department level or above within a large hotel and venue.
• Strong commercial mindset; understand how operational decisions influence financial performance.
• Ability to influence, lead跨 departments, and drive accountability across teams.

Responsibilities

• Lead the venue operations and Conference & Events delivery to ensure high quality standards.
• Drive performance by working with department heads on recruitment, onboarding and development.
• Coach leaders to build capability and align standards with business goals.
• Use guest feedback, data and commercial insight to identify opportunities and implement improvements.
• Shape venue culture, set clear expectations and recognise contributions.

Skills

Operational leadership

People development

Performance management

Recruitment

Coaching

Guest experience

Financial performance

Stakeholder management

Job description

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Who We Are

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. Our story is grounded in people.

We partner with some of the world’s leading hotel brands, including Hilton, IHG, Accor and Marriott, operating across a diverse portfolio of destinations and properties. What sets us apart is how we bring those brands to life through our people, our culture and our commitment to delivering exceptional guest experiences.

At the heart of everything we do is a people-first approach. We believe in creating an environment where individuals are supported, developed and given the opportunity to grow.

About the Role

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced hotel and venue environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations across the Conference and Events department. You will contribute to the strategic direction of the venue while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the department heads and reporting to the Director of Operations, you will help create a culture of accountability, continuous improvement and service excellence.

The Role

In this position, you will have a direct impact on how the venue operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery across the venue, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the venue, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

What We’re Looking For

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a large hotel and venue, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.

What You Can Expect from Us

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - staff rates and up to 50% discount on food & beverage and spa
• Paid breaks
• Financial contribution towards childcare from day 1 of employment up to age 12
• Annual wellbeing allowance of up to £500 after 1 year service
• A minimum of 33 days holiday
• Salary Sacrifice Schemes - Holiday purchase scheme and Cycle to work scheme.
• Access to Stream to withdraw up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, monthly and annual awards and on-the-spot rewards

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone [phone]) or email ([e-mail])

Why Join Aimbridge?

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career.

If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.