Medical Support Secretary - MVCC Oncology Admin

East and North Hertfordshire Teaching NHS Trust; Matlock; On-site; GBP 23,000 - 32,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a Medical Support Secretary – Cancer to support medical secretaries and consultants within the Cancer Services Directorate. You will manage priorities, handle enquiries from staff, patients and relatives, and ensure efficient administrative flows to support patient care.

The role involves arranging patient appointments, liaising with GPs, other hospitals and external agencies, and processing referrals and treatment forms to keep pathways moving

Qualifications

• Provide secretarial support to medical secretaries and consultants.
• Handle enquiries from staff, patients and relatives.
• Coordinate patient appointments and liaise with GPs and other hospitals.

Responsibilities

• Arrange patient appointments and inform patients of arrangements.
• Liaise with GPs, hospitals, clinics and external agencies.
• Process treatment forms and referrals promptly.
• Support in delivering high standard service for all patients.

Job description

We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

To manage constantly changing priorities and deadlines.

To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.

To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.

Responsible for making patients' appointments and for informing the patients of arrangements made.

To Liaise with GPs, other hospitals, clinics, and other external agencies.

Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.

Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

For further details / informal visits contact: Name: Cheryl Fitzgerald Job title: Service Team Leader Email address: [e-mail] Telephone number: 0203 826 2440