Medical Secretary - Ophthalmology

NHS Foundation Trust; Goole; On-site; GBP 22,000 - 25,000; Full time

Job summary

An exciting opportunity for a Medical Secretary in the Ophthalmology department has arisen at a leading NHS Foundation Trust in Goole. The successful candidate will manage the patient pathway from referral to treatment, ensuring high levels of patient and clinician satisfaction. This role requires excellent organizational and communication skills, alongside qualifications in English and Maths, and management of patient data systems. Join a supportive team in one of the largest NHS groups, dedicated to providing exceptional care and commitment to staff well-being.

Qualifications

• GCSE or equivalent in English and Maths.
• NVQ level II in business administration/customer care or equivalent experience.
• Experience with IT and patient data systems.

Responsibilities

• Process and log all referrals in line with Trust Access Policy.
• Schedule appointments for patients and ensure required investigations are requested.
• Liaise with patient records staff and ensure medical notes are available.

Skills

Communication

Organizational Skills

Customer Service

Education

GCSE in English and Maths

NVQ level II in business administration

Tools

Microsoft Office

Patient Data Systems

Digital Dictation Systems

Job description

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Medical Secretary - Ophthalmology, Goole

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Client:

NHS Foundation Trust

Location:

Goole, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fbe0d025cdb

Job Views:

20

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Job overview

We have an exciting opportunity for a medical secretary within the Ophthalmology department. The post holder will be the point of contact for all administrative issues relating to the patient's pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

Outpatient Pathway:

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
2. Schedule new and follow-up appointments for patients with the most appropriate clinician, ensuring capacity is proactively and efficiently used, and supervise other staff to ensure this is done. Offer choice wherever possible.
3. Ensure any diagnostic and investigations required as part of the patient pathway have been requested, including those at other Trusts, and are available before clinic day.
4. Coordinate appointments and procedures at other hospitals and organizations, where required.
5. Ensure clinic outcomes are recorded accurately on PAS, including offsite clinics.
6. Lead on the completion of clinic cancellation forms and process according to SOP.
7. Reschedule outpatient clinics as requested, in line with waiting time targets.
8. Use the Trust’s medical transcription system and ensure urgent letters are processed in accordance with SOP.
9. Liaise with patient records staff, ward clerks, and other organizations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations, delegating work where necessary.
10. Recognize when patients are on cancer pathways and liaise with Cancer Trackers to ensure proper handover.

Working for our organization

NLAG is part of one of the largest NHS groups, serving over one million patients annually with a budget of over £1.3 billion. Made up of NLAG and HUTH, our group employs nearly 20,000 staff across several hospital sites, leading research in various medical fields. We are committed to a diverse, inclusive, and supportive workforce, promoting flexible working to enhance work-life balance and employee well-being.

We value diverse perspectives and ideas, welcoming applications regardless of personal characteristics. We are dedicated to safeguarding and supporting our staff's health and well-being, aligning with NHS values and the GDPR.

Person specification

Education and Qualifications

• GCSE or equivalent in English and Maths, grades A-C or equivalent experience
• NVQ level II in business administration/customer care or equivalent experience

Occupational Experience

• Experience with IT and patient data systems
• Experience with Microsoft Office, scheduling, and digital dictation systems
• Experience working in healthcare, NHS, and multidisciplinary teams