Medical Secretary / Administrator

NHS; Accrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Oswald Medical Centre is seeking a dedicated full-time Medical Secretary to join their dynamic team. The role involves a variety of secretarial and administrative duties to support the multidisciplinary team in delivering patient-centered care. Candidates should possess strong communication and IT skills, along with relevant experience in a healthcare setting. This is an exciting opportunity to contribute to a forward-thinking practice serving over 16,250 patients.

Qualifications

• Experience as a medical secretary in a healthcare setting.
• Experience in administrative duties.

Responsibilities

• Typing letters, reports, and documentation as required.
• Liaising with external agencies to ensure referrals are processed efficiently.
• Maintaining an accurate referrals database.

Skills

Communication

IT Skills

Time Management

Problem-Solving

Education

GCSEs including Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

EMIS Clinical System

Job description

Due to the retirement of one of our long-serving staff members, Oswald Medical Centre is looking to welcome a dedicated full-time Medical Secretary (up to 37.5 hours per week) to our supportive and dynamic team. We are a forward-thinking, award-winning practice serving over 16,250 patients across three sites in Accrington, Oswaldtwistle, and Blackburn.

Main duties of the job

To be responsible for undertaking a wide range of secretarial and administrative duties and providing support to the multidisciplinary team.

Duties include, but are not limited to, processing information (electronic and hard copy) in a timely manner, liaising with team members and external agencies such as secondary care and community service providers, including the use of the electronic referral service (ERS).

About us

At Oswald Medical Centre, we pride ourselves on delivering compassionate, patient-centred care. Alongside core NHS services, we offer a range of enhanced services, including minor surgery.

Job responsibilities

• Typing letters, reports, and documentation as required
• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently
• Managing all enquiries effectively
• Maintaining an accurate referrals database
• Handling all incoming emails and processing calling letters
• Scanning patient-related documentation and attaching scanned documents to patient records
• Inputting data into healthcare records as necessary
• Processing referrals using ERS
• Supporting the administration team with requests for information such as SARs, insurance/solicitors letters, and DVLA forms
• Clinically coding data on EMIS Clinical System
• Answering and transferring incoming phone calls appropriately
• Managing administrative queries and carrying out system searches
• Maintaining a clean and organized work area
• Supporting clinical staff with general administrative tasks

Person Specification

Experience

• Experience working with the general public
• Experience in administrative duties
• Experience as a medical secretary in a healthcare setting

Skills and Personal Qualities

• Excellent written and oral communication skills
• Strong IT skills, including audio typing
• Polite and clear telephone manner
• Proficiency in Office and Outlook
• Effective time management and organizational skills
• Ability to work independently and as part of a team
• Good interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policies and procedures
• Polite, confident, flexible, and cooperative
• Motivated and forward-thinking
• High integrity and loyalty
• Empathetic and sensitive in distressing situations
• Ability to work under pressure

Qualifications

• GCSEs or equivalent, including Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.