Medical Secretary

Black Country Healthcare NHS Foundation Trust; Oldbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

Black Country Healthcare NHS Foundation Trust seeks a Medical Secretary based in the Sandwell locality at Quayside House. Monday to Friday 9am-5pm, providing secretarial support to the Consultant Psychiatrist and team.

You will prioritise workload, input referrals, book appointments, coordinate clinics and home visits, and input patient records using systems such as RIO. 5 GCSEs with Maths/English, AMSPAR, and RSA typing qualification are required.

Qualifications

• Recent experience in a healthcare environment as a band 4 medical secretary.
• GCSEs including Maths and English are required.
• RSA Level 2/3 typing qualification or equivalent.
• AMSPAR qualification is desirable.
• Ability to deal with distressed patients over the telephone.
• Strong IT skills and experience of using Excel and spreadsheets.

Responsibilities

• Work independently and as part of a team, prioritising and coordinating own workload.
• Book appointments, coordinate clinics and home visits, and liaise with wards about inpatients.
• Complete discharge summaries in a timely manner.
• Input referrals and make appointments using computerised systems (e.g., RIO).

Skills

Distressed patient handling

Organisation & prioritisation

IT skills & Excel

Education

5 GCSEs incl. Maths & English

RSA Level 2/3 typing qualification or equivalent

AMSPAR

Tools

RIO

Excel

Job description

Black Country Healthcare NHS Foundation Trust

Medical Secretary

The closing date is 20 November 2026

We are currently looking to recruit to a Medical Secretary post within the Early Intervention in Psychosis service . Based in the Sandwell locality at Quayside House. Working pattern, Monday to Friday 9am-5pm.

We require an enthusiastic, highly motivated and experienced Medical Secretary, who can provide an efficient secretarial service to the Consultant Psychiatrist and their medical team.

Main duties of the job

You will be expected to work independently and as part of a team, exercising judgement and initiative to prioritise and co-ordinate your own workload. In addition to general medical secretarial duties the post-holder will prioritise workload to ensure patients' records are kept up-to-date, book appointments, co-ordinate Clinics and home visits, liaise with wards regarding inpatients and complete discharge summaries in a timely manner. You will be required to use various computerised systems, e.g. Microsoft Office, Outlook and patient administration systems (e.g; RIO) to input referrals and make appointments where required.

About us

The Trust gains strength from the diversity of its staff and patients, and is committed to being a safe and inclusive space for all people regardless of their age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment, or pregnancy/maternity. It recognises that it can only fully realise this commitment by proactively opposing bigotry in all its forms, including (but not limited to) ageism, disablism, sexism, racism, xenophobia, antisemitism, islamophobia, homophobia, biphobia, transphobia, and enbyphobia. All staff members are required to understand their role in ensuring the Trust is not only compliant with its responsibilities under the Equality Act 2010 but fulfils this deeper commitment. This shall include completing all mandatory equalities training, familiarising themselves with relevant policies or plans such as the Trust's Equality, Diversity and Inclusion Strategy and its Anti-Racism Action Plan, and proactively engaging with the work of the Staff Networks, Spiritual Care Team, Community Inclusion Team, and Equality, Diversity and Inclusion Team

Job responsibilities

Please find attached job description and person specification for further information about the role.

Person Specification

Qualification

• 5 GCSE's including Maths and English
• RSA Level 2/3 typing qualification or equivalent
• AMSPAR

Experience

• Recent experience of working in a healthcare environment within a band 4 medical secretary role

Knowledge

• Ability to deal with distressed patients over the telephone

Knowledge

• Ability to organise, prioritise workload and meet deadlines
• Strong IT skills and experience of using Excel and spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Black Country Healthcare NHS Foundation Trust