Medical Secretary

Spencer Private Hospitals Ltd; Newsham; Hybrid; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Free on-site staff car parking

Staff discount for treatments

Investment in staff training

Annual salary increment

NHS-aligned benefits

Zusammenfassung

Spencer Private Hospitals Ltd is seeking an organised Medical Secretary to support consultants and private patients across multiple hospital sites. The role includes liaising with patients and clinicians, handling enquiries, producing clinic letters, and invoicing using in-house systems.

Excellent knowledge of clinical software and audio typing is essential. The position is work-from-home with required travel to Ashford, Canterbury, Margate, and Betteshanger.

Qualifikationen

• Proven experience working within a medical environment.
• Experience in audio typing or similar role is preferred.
• Previous Medical Secretary experience is desirable.
• Experience in the private healthcare sector is advantageous.

Aufgaben

• Provide Medical Secretarial support to consultants and practitioners.
• Handle new patient enquiries by phone and email.
• Maintain patient records, waiting lists and clinic management information.
• Raise invoices and record chargeable services for consultants.

Kenntnisse

Medical administration

Audio typing

Private healthcare experience

Communication skills

Ausbildung

GCSE Maths & English

Audio Typist Qualification

Tools

Compucare

PAS

EDN

RIS

DART

Digital dictation systems

Microsoft Office

Jobbeschreibung

We are looking for an organised, motivated andapproachable individual with previous medical administration experience,ideally including audio typing or a similar role.

Therole is a working from home role, but you are required to live within 1 hour distance ofall three of our hospital sites at Ashford, Canterbury and Margate and ourHead Office in Betteshanger, Deal, Kent. Any applicant outside of this areawill automatically be declined.

You willbe expected to travel to our Head Office for initial training and to all ofour hospital sites as needed and directed.

Ifyou are looking for an exciting opportunity to develop your career within abusy medical environment and believe you have the skills and experience, we arelooking for, we would love to hear from you.

Main duties of the job

As a Medical Secretary, you will play a key role insupporting consultants and delivering an excellent service to our privatepatients. Your responsibilities will include:

Liaising professionally with private patients and Consultants.

Managing new patient enquiries by telephone andemail.

Using Compucare to maintain accuratepatient records, waiting lists and clinic management information.

Using Healthcode to raise invoices andaccurately record chargeable services for your allocated consultants.

Typing private and Choose & Book clinic letters.

Completing internal referrals and monitoring groupemail inboxes.

Working closely with internal colleagues andexternal private providers regarding medical testing and results.

Managing multiple priorities and conflicting demandsin a busy environment.

About us

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

Free on-site staff carparking

Staff discount for treatments

Investment in staff training

Annual salary increment

Additional benefits available in line with our NHS colleagues

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Job responsibilities

Job Purpose:

To provide Medical Secretarial services for Consultants and Practitioners who practice at Spencer Private Hospitals.

Key Relationships

Relatives/Friends/Family

Consultants

NHS Colleagues

GP Practices

Private Medical Insurers

External Private Secretaries

Reception Teams

Key Responsibilities

To monitor and accurately record chargeable services provided

To raise invoices for professional fees and services provided

Liaise with relevant departments to ensure private referrals are processed in a quick and timely fashion when required

Liaising with insurance companies regarding patient billing

Liaising with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions

Assisting with the full capacity of clinics is achieved to ensure maximum income

Meeting contractual targets to ensure no loss of income to the company

Quality

Maintaining medical records system on the in-house system

Preparing clinic lists and ensuring electronic case notes, electronic results and electronic investigation reports are available

To provide a secretarial service to Consultants

To provide secretarial services to the Ward for urgent medical reports requested by insurance companies, GPs etc.

To provide quality medical audio typist services to Clinicians at all sites using electronic audio dictation facilities

To work as part of the secretarial team and provide cover for colleagues as and when required across all sites

• To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital

To provide a discreet, sympathetic, and professional patient service

• Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients
• To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with

Liaise regularly with external service users, ensuring that all contract obligations are met and upheld

Business Development

• Build a quality service for patients and service users

To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with.

To work towards external ISO9001/2015 and ISO1401/2015 accreditation

To participate in interdepartmental SLA reviews on an annual and ad hoc basis

Workforce

To maintain a professional service to patients, clinicians and stakeholders at all times

• To participate in in-house training sessions and attend meetings and discussions when required
• To meet tight deadlines and work as a team to plan in workloads

It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success.

Health & Safety

All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions.

Data Protection

If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals.

Customer Care

It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently.

Confidentiality

To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals.

This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.

Person Specification

Personal attributes required to do the job

• Ability to act on own initiative
• Self motivated
• Good Time Management
• Able to meet deadlines
• Able to meet strict targets
• Demonstrates the ability to prioritise workload effectively
• Outgoing Personality
• Flexible Approach

Experience

• Proven experience working within a medical environment
• Proven experience in a audio typist role or similar
• Previous Medical Secretary experience
• Previously worked in the private healthcare sector

Other

• Ability to travel between sites
• Permission to work in the UK
• Ability to work from home

Qualifications

• Maths and English (GCSE C or Equivalent) Grade C or above
• Audio Typist Qualification (not necessarily medical)

Specific technical/specialist skills

• Excellent knowledge of Microsoft Packages
• Proven track record of delivering service beyond all expectations
• Previous experience of health industry software (PAS, Compucare, EDN, RIS, DART)
• Experience with digital dictation systems
• Experience with Compucare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.