Medical Secretary

Spencer Private Hospitals Ltd; Finglesham; Presencial; GBP 22.000 - 32.000; Jornada completa

Descripción de la vacante

Spencer Private Hospitals Ltd seeks a Medical Secretarial services professional to support consultants and practitioners across Spencer Private Hospitals. The role covers clinic coordination, filing and handling confidential data with discretion, and ensuring smooth patient administration.

You will manage chargeable services, assist with invoices, and liaise with insurers, GPs and hospital teams to maintain efficient workflows. A professional, confidential approach is essential.

Responsabilidades

• Monitor and accurately record chargeable services.
• Raise invoices for professional fees and services provided.
• Liaise with insurers, patients, consultants and hospital departments.
• Maintain electronic medical records and clinic lists.
• Provide secretarial support to consultants and ward for urgent reports.
• Ensure compliance with GDPR and Health & Safety policies.

Descripción del empleo

Job Purpose: To provide Medical Secretarial services for Consultants and Practitioners who practice at Spencer Private Hospitals. Key Relationships Patients Relatives/Friends/Family Consultants NHS Colleagues GP Practices Private Medical Insurers External Private Secretaries Reception Teams Private Bookings Team Key Responsibilities Financial To monitor and accurately record chargeable services provided To raise invoices for professional fees and services provided Liaise with relevant departments to ensure private referrals are processed in a quick and timely fashion when required Liaising with insurance companies regarding patient billing Liaising with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions Assisting with the full capacity of clinics is achieved to ensure maximum income Meeting contractual targets to ensure no loss of income to the company Quality Maintaining medical records system on the in-house system Preparing
clinic lists and ensuring electronic case notes, electronic results and electronic investigation reports are available To provide a secretarial service to Consultants To provide secretarial services to the Ward for urgent medical reports requested by insurance companies, GPs etc. To provide quality medical audio typist services to Clinicians at all sites using electronic audio dictation facilities To work as part of the secretarial team and provide cover for colleagues as and when required across all sites To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital To provide a discreet, sympathetic, and professional patient service Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with Liaise regularly with
external service users, ensuring that all contract obligations are met and upheld Business Development Build a quality service for patients and service users To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with. To work towards external ISO9001/2015 and ISO1401/2015 accreditation To participate in interdepartmental SLA reviews on an annual and ad hoc basis Workforce To maintain a professional service to patients, clinicians and stakeholders at all times To participate in in-house training sessions and attend meetings and discussions when required To meet tight deadlines and work as a team to plan in workloads Equal Opportunities It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a
disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success. Health & Safety All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions. Data Protection If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals. Customer Care It
is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently. Confidentiality To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals. This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.