Medical Secretary

NHS; Maidenhead; On-site; GBP 22,000 - 30,000; Part time

Job summary

A leading healthcare provider in Maidenhead is seeking a highly organised Medical Secretary to ensure efficient operations within a busy GP practice. Responsibilities include managing patient correspondence, processing referrals, and providing administrative support to healthcare professionals. The ideal candidate will have experience in handling confidential information and a strong attention to detail. This part-time role offers flexible working hours, making it an excellent opportunity for those looking for work-life balance.

Qualifications

• Experience handling sensitive information in compliance with GDPR.
• Familiarity with medical terminology.
• Experience in customer-facing roles.

Responsibilities

• Manage GP and consultant correspondence and referrals.
• Assure compliance with NHS standards.
• Provide secretarial support for efficient clinical care.

Skills

Proficiency in Microsoft Office

Communication skills

Attention to detail

Problem-solving skills

Education

Medical Secretary qualifications

Tools

EMIS Web

Docman

Job description

Job summary

We are looking for a highly organised, detail oriented Medical Secretary to join our professional and friendly secretarial team.

Main duties of the job

Responsibilities include handling all GP and consultant correspondence, typing letters (audio-typing), processing referrals via e-RS, managing patient queries, liaising with consultants, hospitals and other healthcare providers.

Processing insurance reports, assisting with confidential patient records in compliance with GDPR and NHS standards as well as general administrative support to GP's and the wider team.

Hours

• 2/3 days per week (Monday, Wednesday and one other day during the working week)
• Times - to be agreed (example: 9.00am - 4.30pm)

About us

• Friendly town centre GP practice
• 12,000 patients
• 3 GP partners, 3 salaried GP's, 2 practice nurses and 1 HCA.

Details Date posted

17 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

A4719-25-0000

Job locations

The Symons Medical Centre

25 All Saints Avenue

Maidenhead

Berkshire

SL6 6EL

Job description Job responsibilities

TheMedical Secretaryplays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support . The role involves managing patient correspondence, referrals, and medical records to support efficient clinical care and reporting.

Job description Job responsibilities

TheMedical Secretaryplays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support . The role involves managing patient correspondence, referrals, and medical records to support efficient clinical care and reporting.

Person Specification Experience Essential

• Proficiency in Microsoft Office and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Previous experience using EMIS Web and audio typing.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals.
• Familiarity with Docman for scanning and filing patient documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection - GDPR, and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.

Desirable

• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.

Person Specification Experience Essential

• Proficiency in Microsoft Office and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Previous experience using EMIS Web and audio typing.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals.
• Familiarity with Docman for scanning and filing patient documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection - GDPR, and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.

Desirable

• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Symons Medical Centre

Address

The Symons Medical Centre

25 All Saints Avenue

Maidenhead

Berkshire

SL6 6EL

Employer's website

https://www.thesymonsmedicalcentre.co.uk/ (Opens in a new tab)

Employer details Employer name

The Symons Medical Centre

Address

The Symons Medical Centre

25 All Saints Avenue

Maidenhead

Berkshire

SL6 6EL

Employer's website

https://www.thesymonsmedicalcentre.co.uk/ (Opens in a new tab)