Medical Secretary

RITZYROCKS; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading private hospital in London is seeking a Medical Secretary to support senior Consultants in a dynamic environment. The role involves managing diaries, facilitating patient interactions, and maintaining high standards of confidentiality. Ideal candidates will have a strong background in healthcare administration, excellent organisational skills, and the ability to handle sensitive information discreetly.

Benefits

Private medical healthcare

Up to 20% pension contribution

33 days annual leave (including bank holidays)

Season ticket loan

Family-friendly policies

Retail discounts

Excellent development opportunities

Qualifications

• Experienced in managing complex diaries.
• Familiarity with medical terminology is desirable.
• Patient-focused with a commitment to delivering exceptional service.

Responsibilities

• Providing a comprehensive range of administrative services for Consultants.
• Actioning all correspondence appropriately and in a timely manner.
• Maintaining confidentiality concerning patient information.

Skills

Communication

Organisational Skills

Interpersonal Skills

Discretion

Education

Strong background in private healthcare administration

Job description

We are currently looking for a professional and experienced Medical Secretary to join our team at The London Clinic, working alongside a busy and supportive group of fellow medical secretaries in a fast-paced, collaborative environment.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).

Job profile

We are looking for someone with a background in private practice who is confident supporting senior Consultants and comfortable managing the demands and pace of a busy private clinic. You will need to be highly organised, and when they arise, able to manage complex and challenging situations.

You'll play a key role in delivering and evolving the admin support services provided to Consultants to include diary management, medical correspondence, general patient liaison and managing appointments, all whilst maintaining absolute discretion and professionalism at all times.

Previous experience working within endocrinology or hepatology/liver services would be a bonus but not essential as we can help bring you up to speed as you go.

• Location: The London Clinic, 116 Harley Street, London, W1G 7JL
• Job type: Permanent, full-time (37.5 hours per week)
• Salary: Competitive
• Benefits: Private medical healthcare, up to 20% pension contribution, 33 days annual leave (inc. bank holidays), season ticket loan, family-friendly policies, retail discounts, and excellent development opportunities.
  
  

Key Responsibilities

• Providing first point of contact for patients, relatives, G.Ps', Clinic's staff and other professional bodies
• Providing Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic
• Assisting in the organisation of Consultants workloads
• Maintaining highest levels of discretion and confidentiality concerning patient information at all times
• Supporting clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments
• Action all Consultants' correspondence appropriately, in a timely manner, ensure all patient notes, appointments, patient details, referral letters etc are captured on the system
  
  

Skills & Experience

• Strong background in private healthcare administration
• Proven ability to support Consultants in a busy, fast-paced environment
• Excellent communication, interpersonal, and organisational skills
• Confident managing complex diaries and sensitive patient information with discretion
• Familiarity with medical terminology and patient pathways; experience in endocrine or liver specialisms is desirable but not essential
• Patient-focused, with a strong commitment to delivering exceptional service
  
  

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Application close date: 1st July 2025

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