Medical Secretary

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Gateshead Health invites applications from organized individuals to provide high-quality secretarial and administrative support within the Medicine Business Unit, based at Queen Elizabeth Hospital. The role requires NHS experience, strong typing and MS Office skills, and familiarity with CareFlow and medical terminology.

Responsibilities include clinical typing, coordinating meetings, data collection, and filing, with emphasis on initiative and discretion.

Qualifications

• NVQ 3 in Business Administration or equivalent experience
• RSA 3 in Typing or Word Processing or equivalent experience
• Experience of NHS/healthcare environment
• Experience in secretarial/office environment
• Experience with Microsoft Office packages
• Knowledge of CareFlow system
• Knowledge of medical terminology

Responsibilities

• Provide a high quality clinical typing service as delegated by the Senior Medical Secretary.
• Handle tasks arising from typing and update systems as required.
• Support Virtual Clinic or Multi-Disciplinary Team Meetings as delegated by the Senior Medical Secretary.
• Assist with performance reporting and resolution of queries or complaints (e.g. DATIX).
• Contribute to the effective and efficient delivery of the clinical administration function.

Skills

Written communication

Verbal communication

Organisational planning

Teamwork

CareFlow knowledge

Education

NVQ level 3 in Business Administration

RSA 3 in Typing/Word Processing

Tools

Microsoft Office

CareFlow system

Job description

Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.

Main duties of the job

You should have previous secretarial/administrative experience, preferably within an acute medical setting. Good written and verbal communication skills are essential together with good organisational and planning skills. You should possess RSA/OCR III in Text/Word Processing or have the equivalent level of experience or be working towards this. You should also have knowledge of a range of secretarial procedures and software programmes. A working knowledge of CareFlow(Patient Administration System) is also desirable. You should also have an understanding of medical terminology. NVQ Level III in Business Administration or equivalent experience is essential. An Audio typing certificate or relevant experience is desirable.

The post holder will be expected to prioritise their work on a daily basis using a significant amount of initiative and discretion in the discharge of all duties.

Duties will include typing of clinical correspondence. Co-ordinating multi- disciplinary team meetings, booking appointments, data collection and filing of orphan data. You will also be expected to retrieve case notes and record patient activity and outcomes on Careflow.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc.

Action tasks arising from typing; including updating systems, outcome codes, internal re-referral, ITP & image transfer and **escalate** to the Senior Medical Secretary for resolution if required.

Virtual Clinic or Multi-Disciplinary Team Meeting support where required as delegated by the Senior Medical Secretary(e.g. populating pro forma, attending and following up actions from clinic, live typing).

Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.

To contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function.

Person Specification

Qualifications

• NVQ 3 Certificate in Business Administration or equivalent experience
• RSA 3 in Typing or Word Processing or equivalent experience

Experience

• Experience of working in NHS or healthcare environment
• Experience of working in secretarial or office environment
• Experienced in using Microsoft Office packages

Skills

• oEffective written and oral communication skills.
• oAbility to demonstrate good organisational planning skills
• oWillingness to update knowledge and skills as part of continuous personal development plan
• oAbility to work autonomously and also as part of a team, developing good working relationships with colleagues
• oKnowledge of Careflow system
• oKnowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.