Medical Secretary

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in North Wales is seeking an experienced secretary for the Acute Paediatrics Department. The role involves providing comprehensive administrative support, ensuring efficient patient pathways, and maintaining confidentiality. Candidates should possess excellent typing and organisational skills, with proficiency in Microsoft Office. This permanent position welcomes Welsh speakers and emphasizes a commitment to equality and diversity.

Qualifications

• Proficient in Microsoft Office applications.
• Ability to communicate professionally and effectively.
• Experience in planning and prioritising workload.

Responsibilities

• Provide an accurate and confidential administration service.
• Support consultants and medical staff with diary management.
• Ensure efficient filing and recording of information systems.

Skills

Communication

Organisational Skills

Typing Skills

Education

NVQ Business Administration L3

RSA /OCR level 2

IT related qualification CLAIT plus /ECDL

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Overview

To provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.

The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.

Main duties of the job

We are looking for an enthusiastic, motivated and experienced secretary for the Acute Paediatrics Department. This post covers a range of administrative tasks to maintain a prompt and accurate secretarial service.

You must have the ability to produce efficient and accurate typing and will therefore have previous secretarial experience. You will have excellent keyboard and audio typing skills and be proficient in the use of Microsoft packages, including Word, Excel and Outlook.

The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal communication skills, which includes a friendly telephone manner, whilst also providing a professional, sensitive manner and maintaining confidentiality at all times.

If you think you have the above skills and abilities to offer, we very much look forward to hearing from you.

This is a permanent post.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.

The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.

Collect and collate information as directed by the administration manager.

Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word.
• IT related qualification CLAIT plus /ECDL or equivalent.
• NVQ Business Administration L3 or equivalent experience
  
  

Desirable criteria

• AMSPAR – City & Guilds L3
• NVQ Customer Service L3.
  
  

Skills

Essential criteria

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing.
• Proficient in use of Microsoft office applications.
• Experienced in planning organising and prioritise own workload.
• Flexible and adaptable to changing service demands
• Excellent organisational skills.
  
  

Desirable criteria

• Minute-taking skills.
  
  

Knowledge

Essential Criteria

• Evidence of Continual Personal development
• Ability to deal with sensitive information
  
  

Desirable criteria

• Knowledge of NHS Organisations. Medical terminology
• Welsh Speaker