Support Secretary - Mental Health - Conwy

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity at a leading health board in North Wales for organised individuals to provide administrative support in the Mental Health & Learning Disabilities Division. The role requires excellent customer service, communication skills, and the ability to manage time effectively. Applicants who speak Welsh are encouraged to apply.

Qualifications

• Ability to use initiative to solve problems.
• Ability to speak Welsh is desirable.

Responsibilities

• Provide professional administrative support.
• Answer telephone calls professionally.
• Prioritise workload to meet deadlines.

Skills

Customer Service

Communication

Time Management

Problem Solving

Job description

Job Overview

An exciting opportunity has arisen for enthusiastic and highly organised individuals to join our team in Colwyn Bay. The post holder will be responsible for providing professional, efficient, accurate, and prompt administrative & clerical support to the Mental Health & Learning Disabilities Division.

Main duties of the job

1. High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
2. Answer telephone calls into the department in a professional and courteous manner, using knowledge, skills, and initiative to answer and deal with the call.
3. The post holder will possess excellent time management skills, be well organised, and have the ability to prioritise workload demands to meet deadlines, whilst producing work to the highest standards.
4. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity. We are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than those in English.

Detailed Job Description and Main Responsibilities

You will find a full job description and person specification attached within the supporting documents or by clicking “Apply now” to view in Trac.

Person Specification

Qualifications

Essential criteria: Meets all essential criteria as per attached job description/person specification.

Desirable criteria: Meets all desirable criteria as per attached job description/person specification.

Experience

Essential criteria: Meets all essential criteria as per attached job description/person specification.

Desirable criteria: Meets all desirable criteria as per attached job description/person specification.