Medical Records Clerk

Somerset NHS Foundation Trust; Taunton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

NHS pension

Annual leave

Career development

Blue Light Card

NHS perks

Job summary

Somerset NHS Foundation Trust is recruiting a Medical Records Clerk (Band 2) for our busy Medical Records Department in Priorswood, Taunton. The role supports clinical services by managing creation, retrieval, filing and secure movement of patient records, with shifts of 7.5 hours across 06:00-14:00 or 10:00-18:00.

You will work in a team dedicated to modernising medical records and ensuring records are available when needed.

Responsibilities

• Retrieve, prepare and distribute patient case notes in line with clinic schedules and urgent requests
• Create new medical records and ensure no duplicate records are generated
• File, track and return records accurately using electronic tracking systems
• Identify missing, duplicate or damaged case notes and elevate issues appropriately
• Answer telephone enquiries and respond to emergency record requests
• Maintain confidentiality and comply with Information Governance and Records Management policies
• Support the safe, secure and efficient running of the Medical Records Department
• Assist with mentoring and supporting new team members as required

Job description

Medical Records Clerk (Band 2)

Somerset NHS Foundation Trust is looking to recruit a Medical Records Clerk (Band 2) to join our busy Medical Records Department based in Priorswood. This is an important operational role providing essential support to clinical services and helping to ensure patient records are available at the right place and at the right time. The department is open from 06:00 to 18:00. The post holder will work 7.5-hour shifts, typically either 06:00-14:00 or 10:00-18:00, depending on service needs. Flexibility to work across these shift patterns is required. As a Medical Records Clerk, you will play a key role in the safe and effective care of our patients by managing the creation, retrieval, tracking, filing and secure movement of medical records. You'll join a supportive team and contribute to the Trust's vision for modernising medical records and progressing towards a digital records future. This is a practical, hands on role suited to someone who is organised, reliable and enjoys working in a fast paced environment.

Responsibilities

• Retrieve, prepare and distribute patient case notes in line with clinic schedules and urgent requests
• Create new medical records and ensure no duplicate records are generated
• File, track and return records accurately using electronic tracking systems
• Identify missing, duplicate or damaged case notes and elevate issues appropriately
• Answer telephone enquiries and respond to emergency record requests
• Maintain confidentiality and comply with Information Governance and Records Management policies
• Support the safe, secure and efficient running of the Medical Records Department
• Assist with mentoring and supporting new team members as required

Location and Benefits

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.