Medical Records & Admin Specialist — Patient Care

Nuffield Health Guildford Hospital; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Medical Records Administrator to manage SARs and maintain accurate medical records, providing high-quality administrative support using CRM systems and MS Office. You will answer patient queries, support the Medical Records team, and deliver exemplary service across a busy hospital environment.

Role requires strong organisational skills, attention to detail, and the ability to handle multiple priorities with professionalism.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.

Responsibilities

• Managing and processing Subject Access Requests (SARs) from start to finish, ensuring all requests are logged, quality checked, and completed accurately within required timescales.
• Maintaining accurate medical records, ensuring they are accessible and up to date for patient admissions and ongoing care.
• Providing high-quality administrative support using CRM systems and Microsoft Office applications.
• Supporting the wider Medical Records team with filing, tracking, and locating patient records.
• Answering calls from patients, responding professionally to enquiries, and escalating concerns to the relevant clinical teams when required.
• Delivering exceptional customer service to patients, visitors, and colleagues at all times.
• Prioritising a busy workload effectively while maintaining a high level of accuracy and attention to detail.
• Remaining calm under pressure and demonstrating professionalism in a fast-paced healthcare environment.

Skills

Organisational skills

Administrative skills

Attention to detail

Communication skills

Multi-tasking

Tools

CRM systems

Microsoft Office

Job description

Nuffield Health Glasgow Hospital is seeking a Medical Records Administrator to manage SARs and maintain accurate medical records, providing high-quality administrative support using CRM systems and MS Office. You will answer patient queries, support the Medical Records team, and deliver exemplary service across a busy hospital environment.

Role requires strong organisational skills, attention to detail, and the ability to handle multiple priorities with professionalism.