Medical Receptionist (Part Time), Faraday...

NHS Scotland; Coatbridge; Hybrid; GBP 20,000 - 23,000; Part time

Job summary

Faraday Medical Practice in Scotland is seeking an enthusiastic and courteous receptionist to join our administrative team. In reception you will greet patients and visitors, answer the telephone, and help navigate to the most appropriate service or clinician.

You will also assist with managing regular medication queries and general enquiries, contributing to the smooth running of the Practice and ensuring a confidential, efficient patient experience.

Qualifications

• Experience in a medical setting is an advantage.
• Knowledge of medical terminology is helpful.
• Willing to learn from colleagues and use remote learning as needed.
• Strong communication and IT skills are essential.

Responsibilities

• Greet patients and visitors to the Practice.
• Answer the telephone and manage enquiries.
• Help navigate patients to the most appropriate service or clinician.
• Assist with regular medication management.
• Maintain a professional, confidential service for patients.

Skills

Communication

Customer service

IT skills

Initiative

Job description

Faraday Medical Practice seeks an enthusiastic, professional and courteous individuals to join our hardworking team.

In reception, you will be involved in greeting patients and visitors to the Practice as well as answering the telephone. You will help to navigate patients to the most appropriate service or clinician for their needs, help manage regular medication and deal with general enquiries.

In this role, you will form part of our current Administrative workforce, and help to maintain the smooth running of the Practice, and ensure consistency for our Patients.

The work you will undertake is diverse and fast-paced. As such, we are looking for a motivated and hardworking individual, with excellent:

• communication
• customer service
• IT skills
• the ability to use your initiative to serve patient needs.

You must be able to offer a professional, efficient, courteous and confidential service to patients at all times.

Previous experience in a medical role, and knowledge of medical terminology would be an advantage, however we would be happy to accept applications from other backgrounds if the skills detailed in this advert can be demonstrated and you are willing to learn from colleagues and utilise remote learning as necessary.

We are offering 3 days (27 hours) for the right candidate, with a working pattern of 8am to 6pm. Pay will be based on experience and qualifications, and not linked to agenda for change, however to help manage your expectations, salary is expected to fall within an NHS banding 2.