Medical Receptionist

Supertemps Ltd; Conwy; On-site; GBP 33,751,000 - 37,195,000; Full time

Benefits offered by this job

Holiday pay

Potential permanent role

Job summary

Supertemps Ltd is recruiting a Medical Receptionist to join a busy, supportive team in the local community. You will be the first contact, handle triage and admin tasks, and support the team with smooth day-to-day operations.

The role offers 37 hours per week, 8:00am–6:30pm shifts, with a pathway to permanent for the right candidate. £13.30 per hour plus holiday pay and a range of benefits. Apply to make a genuine day-one impact.

Qualifications

• Experience in a busy customer-facing environment.
• Confident IT skills and ability to learn new systems quickly (EMIS desirable).
• Excellent communication and interpersonal skills; handle conflict calmly.
• Proactive, positive approach with strong problem-solving abilities.
• Strong organisational skills and ability to multitask and prioritise.
• Professional, approachable and reliable manner.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for customers with a warm, professional service.
• Manage digital triage queries and assist customers with online systems.
• Handle enquiries, appointments, orders and samples accurately.
• Provide day-to-day admin support using internal systems, Outlook, Teams and calendars.
• Maintain a calm, solution-focused approach to queries and situations.
• Support the wider team with smooth reception and admin processes.
• Ensure information is recorded accurately and confidentially.

Skills

Reception experience

IT skills

EMIS experience

Customer service

Organisational skills

Communication skills

Tools

Microsoft Outlook

Microsoft Teams

Job description

Looking to use your reception and administration skills within a supportive organisation where you can make a genuine difference to the local community? This is a fantastic opportunity to join a busy, forward-thinking team as a Medical Receptionist, where you'll be part of a friendly and supportive working environment.

In the Medical Receptionist role, you will be:

• Acting as the first point of contact for customers, providing a warm, professional and welcoming service.
• Managing digital triage queries and support customers in using new online systems.
• Handling enquiries, appointments, orders and samples efficiently and accurately.
• Providing day-to-day administrative support using internal systems, Microsoft Outlook, Teams and Calendars.
• Maintaining a calm and solution-focused approach when dealing with queries or challenging situations.
• Supporting the wider team with the smooth running of reception and administrative processes.
• Ensuring information is always recorded accurately and confidentially.

To be successful in the Medical Receptionist role, you will need:

• Previous reception and administration experience, ideally gained within a busy customer-facing environment.
• Confident IT skills and the ability to learn new systems quickly. EMIS experience is highly desirable.
• Excellent communication and interpersonal skills, with the ability to deal with conflict calmly and professionally.
• A proactive and positive approach, with strong problem-solving skills.
• Excellent organisational skills and the ability to multitask and prioritise effectively.
• A professional, approachable and reliable manner.
• The ability to work effectively both independently and as part of a wider team.

This is a full-time temporary opportunity that will go permanent for the right person, working 37 hours per week. Shifts will fall between 8:00am and 6:30pm, with your exact working pattern varying depending on the rota.

The role is offering £13.30 per hour + holiday pay, along with a range of benefits and the opportunity to become an important part of a supportive local organisation.

If you are looking for a varied, customer-focused role where you can use your skills to make a genuine impact from day one, we would love to hear from you.