Medical Receptionist - Dual-Site, Training Provided

Glenpark Medical Practice; Gateshead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Glenpark Medical Practice is seeking receptionists and administrators to join our busy team across two Gateshead sites. The role involves front-facing patient contact, handling enquiries, and supporting the smooth running of the practices.

Full training will be provided; cross-site working is essential and hours can be full-time or part-time based on mutual agreement. Interview date: Thursday 8th October 2026.

Qualifications

• Good interpersonal skills and the ability to work under pressure.
• Ability to work Monday-Friday.
• Experience of working in General Practice or the NHS environment would be highly desirable.

Responsibilities

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times.
• Answer general enquiries and explain surgery practice and procedures.
• Navigate patients to the most appropriate professional.
• Register new NHS patients and provide essential practice information.
• Receive and process requests for repeat prescriptions.
• Record and pass on electronic messages to district nurses, health visitors and other staff.
• Arrange follow-up appointments with doctors, nurses and other health professionals.
• Answer telephone calls in a courteous manner and deal with them appropriately.
• Scan/codes/processing documents and contacting patients as required.

Skills

Interpersonal skills

Teamwork

Organised

Communication

Education

Basic education English & Maths

Tools

EMIS Web

Job description

Glenpark Medical Practice is seeking receptionists and administrators to join our busy team across two Gateshead sites. The role involves front-facing patient contact, handling enquiries, and supporting the smooth running of the practices.

Full training will be provided; cross-site working is essential and hours can be full-time or part-time based on mutual agreement. Interview date: Thursday 8th October 2026.