Reception & Admin Specialist — Flexible Hours

Bupa; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Long service rewards

Travel loan

Job summary

Mindplace Newcastle is seeking a dedicated receptionist/administrative assistant to manage front-desk duties and deliver outstanding customer service. You will greet patients, handle inquiries by phone and email, and ensure smooth day‑to‑day operations in a busy clinical setting at the Gateshead centre.

The role requires excellent communication, strong organisational skills and prior reception/administrative experience. Flexibility to cover shifts, including some weekend days, is expected.

Qualifications

• Excellent communication skills both written and verbal.
• Deliver outstanding customer service by being friendly and welcoming.
• Administrative and reception experience required to support centre operations.
• Well organised, reliable and proactive attitude is essential.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet and welcome customers and support the customer journey through to checkout.
• Answer and screen incoming queries by phone and manage local emails.
• Maintain a well presented reception and waiting areas.
• Ensure patient paperwork and appointment packs are prepared and accurate.
• Manage documents and payments, invoices and charges at departure.
• Assist in bookings of mammograms and MSK referrals where applicable.
• Post handling, distribution of letters, and generation of business letters.
• Monitor stocks and order goods as needed.
• Support centre facilities and escalate issues as required.

Skills

Communication skills

Customer service

Administrative experience

Reception experience

Organised

Proactive

Tools

Meddbase

Exact

BOSS

Job description

Mindplace Newcastle is seeking a dedicated receptionist/administrative assistant to manage front-desk duties and deliver outstanding customer service. You will greet patients, handle inquiries by phone and email, and ensure smooth day‑to‑day operations in a busy clinical setting at the Gateshead centre.

The role requires excellent communication, strong organisational skills and prior reception/administrative experience. Flexibility to cover shifts, including some weekend days, is expected.