Medical Receptionist

Wadebridge and Camel Estuary Practice; Wadebridge; Sur place; GBP 393 000 - 434 000; Temps partiel

Résumé du poste

Wadebridge and Camel Estuary Practice seeks an experienced receptionist to support a busy GP team at our Rock branch. You will handle front desk duties, appointments, and patient queries with a friendly, professional approach.

The role requires flexibility, full driving licence, and ability to work on a rota including evenings. Training will be provided, with a strong emphasis on patient care and team collaboration.

Qualifications

• GCSE level or equivalent
• NVQ Level 2 in Health and Social Care
• GCSE Mathematics and English (C or above)

Responsabilités

• Greet and direct patients; manage appointment system; book appointments; process information; assist patients as required.
• Central contact point for patients; distribute information; liaise with multidisciplinary team and external agencies.

Connaissances

Customer service

Effective communication

Organisational skills

Teamwork

IT systems

Formation

GCSE level or equivalent

NVQ Level 2 in Health and Social Care

GCSE Mathematics and English (C or above)

Outils

Booking/appointment system

Data entry

Description du poste

An exciting opportunity has arisen for an experienced, enthusiastic, motivated and hard-working individual to join our friendly and supportive team. You need to be flexible and be able to work in a fast-paced environment. Previous experience in General Practice would be advantage, although training will be provided.

This will be for 30 hours per week, hours and days to be discussed at interview but to include Wednesday/Thursday evening until 8pm on a rota basis to cover annual leave and sickness.

Please note, the post holder is required to work, on a rota basis, at our branch surgery in Rock, therefore a full driving licence and car is essential.

Main duties of the job

Main Duties

To provide an efficient and friendly service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team.

About us

We are a dynamic, supportive training practice. The clinical team currently consists of 6 GPs (2 GP Partners), a nurse practitioner, practice nurses and HCAs. We have an excellent team of dispensers, receptionists and administrative staff.

We are members of the North Cornwall Coast Primary Care Network and work very closely with our neighbouring practices providing a Social Prescriber, Mental Health Care Practitioners, Pharmacist, Paramedic and First Contact Physiotherapist.

Job Responsibilities

Please refer to the Supporting Information section for a full copy of the Job Description for the role.

Job responsibilities

• To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
• To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• NVQ Level 2 in Health and Social Care
• GCSE Mathematics and English (C or above)

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• 1 year work experience as medical receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.