Medical Receptionist – Calm Patient Care & Appointments

West Suffolk Clinical Commissioning Group; Colchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

Health service discounts

Eye-care vouchers

Annual Leave 28 days

Job summary

Colchester Medical Practice is looking for an enthusiastic and proactive receptionist to join our team at the Castle Gardens Site. Roles can be full-time or part-time with a minimum of 24 hours per week.

The receptionist will aid patients in accessing services, handle queries face-to-face, online and by telephone, and support with appointments and registrations. Experience in healthcare reception is desirable.

Qualifications

• Experience with the general public; empathetic in distressing situations.
• Polite, confidential, discreet manner with patients and colleagues.
• Ability to work as part of a team.
• Strong IT and administration skills with high accuracy.
• Previous medical or healthcare receptionist experience desirable.

Responsibilities

• Greet and direct all patients.
• Make appointments.
• Answer queries and complaints from patients and outside agencies; signpost appropriately.
• Accept, issue and hand out prescriptions, letters and forms.
• Advise patients on practice procedures.
• Register new patients.
• Maintain patient database and records; photocopying, filing and scanning.

Skills

Customer service

IT skills

Administration

Team player

Communication skills

Job description

Colchester Medical Practice is looking for an enthusiastic and proactive receptionist to join our team at the Castle Gardens Site. Roles can be full-time or part-time with a minimum of 24 hours per week.

The receptionist will aid patients in accessing services, handle queries face-to-face, online and by telephone, and support with appointments and registrations. Experience in healthcare reception is desirable.