Medical Receptionist

NHS; Whitby; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare provider is looking for a motivated medical receptionist to join their team. The successful candidate will be responsible for managing patient appointments, handling inquiries, and providing essential support to clinical staff in a busy medical environment. Ideal applicants will possess excellent communication skills and be able to work under pressure, ensuring a high standard of patient care and satisfaction.

Qualifications

• Educated to GCSE level including English and Maths.
• Experience in healthcare and administrative duties.
• Excellent communication skills essential.

Responsibilities

• Manage appointment system and direct patient inquiries.
• Perform data entry and maintain patient healthcare records.
• Support clinical staff with various administrative tasks.

Skills

Communication

Interpersonal skills

Problem solving

Time management

IT skills

Education

GCSE or equivalent

NVQ Level 2 in Health and Social Care or Customer Services

Tools

SystmOne

Office

Outlook

Job description

We are seekingto employ a motivated medical receptionist to work as part of our busy medicalteam. The successful candidate will work well under pressure, have excellentcommunication and IT skills and be educated to GCSE or equivalent standard.Experience of working in General Practice would be advantageous but notessential.

Main duties of the job

You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Sleights andSandsend Medical Practice is a General Medical Services Practice, located nearWhitby, North Yorkshire. It has a current list size of 5,200 patients.

The Practiceprovides services to residents of Sleights, Whitby and the surroundingvillages. It has a branch surgery at Sandsend, approximately 5 miles from themain Surgery in Sleights, along the coast. Both surgeries are purpose built,have a dispensary and parking. The Practice dispenses to 65% ofpatients.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including emis tasks and emails

Complete and log the daily fridge temperature and monthly data logging on TeamNet

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

• Educated to GCSE level or equivalent including English and Maths.
• NVQ Level 2 in Health and Social Care or Customer Services

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Experience in using SystmOne clinical system

Experience

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of administrative duties
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.