Medical Receptionist

Beacon; Up Holland; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Training opportunities

Health and wellbeing support

Job summary

Beacon Primary Care is seeking two dedicated medical receptionists to join our busy team across four locations in West Lancashire. The role is 5 hours per day, Monday to Friday, with one week of early shifts and one week of late shifts on rotation.

You will be the first point of contact for patients, providing a professional, friendly, and efficient service, and supporting the clinical team with a range of reception duties in a fast-paced primary care environment.

Qualifications

• Experience in GP reception is preferred.
• Excellent communication with patients and staff is essential.
• Ability to multi-task in a fast-paced environment and maintain detail orientation.

Responsibilities

• Open and secure the practice premises as required.
• Manage and monitor the appointments system.
• Process patient requests for appointments, home visits, and telephone consultations.
• Direct patients and callers to the appropriate clinician or service.
• Handle mail and messages; ensure timely communication with staff.
• Enter and update patient data in line with procedures; maintain accuracy.

Skills

Reception experience

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Beacon Primary Care is an innovative and forward-thinking practice serving approximately 17,000 patients across West Lancashire. We are looking for 2 dedicated and enthusiastic medical receptionist to join our busy and supportive team across the four locations. This role is 5 hours per day Monday to Friday between 8am and 6:30pm one week of earlies and one week of lates on rotation. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality patient care. As a Medical Receptionist, you will play a key role in ensuring the smooth day-to-day running of the practice. You will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times. The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment. We are seeking a proactive receptionist to join our dynamic primary care team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys making a real difference., Our receptionists are key members of the team, playing a vital role in ensuring the smooth and efficient running of the practice. You will be the first point of contact for patients, requiring excellent listening skills and the ability to appropriately signpost patients to the most suitable service or clinician. Duties and responsibilities may include, but are not limited to:

• Opening and securing the practice premises in line with practice protocols
• Maintaining and monitoring the appointments system
• Processing patient requests for appointments, home visits, and telephone consultations
• Directing patients and callers to the appropriate healthcare professional or service
• Handling incoming and outgoing mail
• Taking accurate messages and ensuring timely communication with relevant staff
• Entering, updating, and managing patient data in line with practice procedures
• Responding to enquiries from patients, team members, and external healthcare providers
• Supporting the clinical team by preparing and clearing consulting rooms when required
• Providing general administrative and clerical support to the practice team

Please note that duties may vary from time to time under the direction of the Senior Receptionist or Deputy Practice Manager, depending on the needs of the practice.

Our experienced administrative team is made up of 18 receptionists (including a Head Receptionist at each location), 3 Clinical Coders, a Scanner, a Data Quality Lead, 2 Deputy Practice Managers, an Office Manager, and a Practice Manager. We are committed to the health and wellbeing of our staff and have recently introduced a dedicated Health and Wellbeing Lead and Champion to support this. We also offer a wide range of training and development opportunities, ensuring our team can continue to grow and thrive in their roles. As an innovative practice, we deliver all national and local enhanced services and continually look for ways to improve and expand our care. We also hold a monthly whole-practice study day, where all team members come together for learning, development, and collaboration.

Beacon Primary Care is a forward-thinking and innovative practice. We pride ourselves on delivering high-quality, patient-centred care while supporting a positive and collaborative working environment for our staff. Our multidisciplinary team includes 7 GPs, GP Registrars, an Advanced Nurse Practitioner (ANP), Nurse Prescribers, Practice Nurses, Pharmacists, a Community Paramedic, and Healthcare Assistants (HCAs).