Medical Receptionist / Administrator

The Reddish Family Practice; Stockport; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

24 days annual leave

NHS Pension

Uniform provided

Staff health and wellbeing support

Training days

Free parking

Job summary

The Reddish Family Practice in Stockport is seeking a friendly Medical Receptionist to be the first point of contact for patients, supporting reception, triage administration, signposting, and front desk duties.

You will work as part of a team, rotating shifts from 8am to 6.30pm, 30-37.5 hours per week, completing admin tasks, maintaining patient records, and upholding NHS standards and data protection.

Qualifications

• Strong customer service and professional conduct.
• Excellent written and verbal communication skills.
• Ability to stay calm and empathetic with patients.
• Respect for confidentiality and data protection policies.

Responsibilities

• Answer calls and manage reception duties, prioritising patients and triaging per practice procedures.
• Signpost patients to primary care resources and external services.
• Maintain up-to-date patient records and document communications.
• Support prescription administration and DOCMAN management.
• Open/close premises and ensure the clinic is ready for the next day.

Skills

Customer service

Communication

Independent working

Attention to detail

Calm under pressure

Confidentiality

Data protection

Cultural sensitivity

Time management

Job description

The Medical Receptionist role is a key role for patient care with a responsibility to represent the vision and ethos of the NHS and practice. The successful candidate will provide a key point of contact for patients and act as a focal point of communication between patients, GPs, other medical staff and external agencies. Excelling in customer service, you will work as part of a team of receptionists, ensuring a professional image is presented at all times - rota'd between taking phonecalls from patients, front desk duties, signposting and online triage administration Answer telephone calls and manage reception duties, prioritising patients, handling queries courteously and professionally, and ensuring appointments are triaged according to practice procedures. Use the AccuRx online triage system to support GPs with daily triage requests. Signpost patients to Primary Care Network (PCN) and external support services in accordance with practice guidelines and protocols, using resources such as OneNote. Complete administrative duties accurately and promptly, maintaining up-to-date patient records and documenting all communications and activities. Support the smooth running of the practice through prescription administration, DOCMAN management, filing letters, scanning and processing correspondence, managing tasks, and registering new patients. Respond promptly and effectively to requests from GPs and clinical staff relating to patient safety. Follow practice procedures for reporting complaints and significant events to support learning and service improvement. Open the premises when required, preparing the practice for the days clinics, and secure the building at closing by checking windows, switching off lights, activating alarms and ensuring rooms are ready for the following day. Comply with Health and Safety procedures, take responsibility for personal and others safety, and promptly address or report any hazards or concerns. Comply with rules for Data Protection and Patient Confidentiality at all times. We are looking for a friendly and caring Medical Receptionist to join our supportive team based in Reddish, Stockport. You will be a key point of contact between Clinical staff an patients, ensuring patients receive excellent care and support. Each day is different, with shifts rotated from front desk duties, supporting online triage and booking appointments, and answering phone calls. Other duties can also be learnt on the job to ensure the smooth running of the surgery. Training is a mix of online, one-to-one and group training sessions throughout the year in order to meet the requirements of the practice, NHS and CQC standards. Working hours are between 30-37.5 per week, with am/ pm shifts to cover our opening hours from 8am-6.30pm and occasional extended hours on a rota basis. Probationary period of 6 months. Full and ongoing training will be provided.

• Benefits include starting 22 days annual leave pro rata plus Bank holidays
• NHS Pension
• uniform provided on completing probation
• access to staff health and wellbeing support
• regular staff training days and social events
• Free parking is available on site

Personal Qualities

• Excellent customer service skills.
• Being able to maintain a caring, courteous and professional manner in all interactions with patients, colleagues and external agencies.
• The ability to work independently and resourcefully with flexibility to be able to adapt and respond in a changing environment.
• Good written and oral communication skills and excellent attention to detail.
• Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
• Ability to understand and adhere to policies and procedures.
• An understanding, acceptance and adherence to the need for strict confidentiality and data protection.
• An understanding and sensitivity to difference cultures and people from diverse backgrounds, races and protected characteristics
• Ability to react professionally and quickly in any situation, seeking help or providing support to others as required.
• An ability to use own judgement, resourcefulness, common sense and knowledge of services available to respond to patients enquiries and requests.
• Excellent timekeeping skills and management of own workload

Personal Development

Recognise own development needs and take responsibility for identifying any additional training to support your performance. Ensure all mandatory and key training is completed, and to keep abreast of changes which may impact service delivery. To partake and engage in continuous improvement initiatives within the practice, in order to keep up to date with policies and procedures.

Teamwork

Share best practice to ensure quality of service and maintain the standards required of the practice and NHS. Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion. Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GPs. To be able to work without supervision

Continuous Service Improvement

Be confident in challenging the status quo and make constructive suggestions to improve the quality of service. Actively engage and participate in staff meetings, training days and selected management activities. To report and review learning events in order to provide an open learning culture within the team.