Receptionist

Jessop Medical Practice; Leabrooks, Waingroves; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Jessop Medical Practice is seeking a highly motivated receptionist on a fixed term 12‑month contract with the potential to become permanent. The role is part-time with shifts Monday to Friday, including an evening rota from 6.30pm to 8pm.

The successful candidate will be computer literate, well organised and possess excellent communication skills. Previous reception experience is preferred to support a busy practice serving over 17,000 patients across two sites.

Qualifications

• Good general education.
• Computer literate and well organised.
• Excellent communication skills.
• Previous experience in reception preferred.

Responsibilities

• Provide reception duties and act as focal point of communication between patients, doctors and other staff.
• Arrange patient appointment times and record arrivals on the Practice computer system.
• Open and close the surgery, and cover rota shifts including evenings 6.30pm–8pm.
• Respond to telephone and in-person queries and pass messages to the relevant staff.
• Maintain confidentiality and ensure accurate, up-to-date records and leaflets.

Skills

Communication skills

IT literacy

Organised

Customer service

Job description

JessopMedical Practice is seeking to recruit a highly motivated, enthusiastic professionalreceptionist to join our practice team on a fixed term temporary contract for 12 months with potential to become permanent. We are a large friendly trainingpractice with modern purpose built premises.

Thesuccessful applicant will have a good standard of general education, becomputer literate, organised and with excellent communication skills. Previousexperience is preferred. The position is part time, Monday (pm), Tuesday (pm), Wednesday (am), Thursday (pm), Friday (pm)There is also a requirement to cover extended hours on a rota basis from 6.30pm-8pm on a Monday evening.

Main duties of the job

The receptionist is an important member of the Practice team.

The purpose of the job is to provide a point of contact for patients, and act as a focal point of communication between patients, doctors and other medical and non-medical staff. The ability to communicate confidently and effectively with patients, doctors, colleagues and other agencies is therefore vital.

About us

We offer a full range of primary health careservices. Our aim is to provide friendly, personal and effective health care.We endeavour to treat all our patients fairly to meet their needs in anappropriate way and as promptly as possible.

Wework from two sites four miles apart, and care for over 17,000 patients.

Please note this vacancy may close early if a high volume of applications are received.

Job responsibilities

JOBDESCRIPTION

JOB TITLE: RECEPTIONIST

ACCOUNTABLE TO: PRACTICEMANAGER & PARTNERS

REPORTING TO: PRACTICE MANAGER & ASSISTANT MANAGER

HOURS: PART TIME

Job Summary:

The receptionistis an important member of the Practice team.

The purpose of thejob is to provide a point of contact for patients, and act as a focal point ofcommunication between patients, doctors and other medical and non-medicalstaff. The ability to communicateconfidently and effectively with patients, doctors, colleagues and otheragencies is therefore vital.

Job Responsibilities:

At the start of the day, open up the surgery andprepare for morning surgery. Pass anymessages on as necessary. Ensure the security of the premises beforeleaving.

Arrange patient appointment times, and recordpatient arrivals on the Practice computer system.

Receive and note messages by telephone,record requests for home visits and other services provided by thePractice. Ensure messages are appropriatelypassed via the SystmOne appointment system to the relevant person.

Answer patient queries both in person andover the telephone, including results of investigations, hospital appointmentsand give advice on administrative matters.Refer to other members of the Practice Team where appropriate.

Ensure accurate and detailed information isgiven when accepting new patients, inform them of the way the Practicefunctions and issue them with a Practice Leaflet.

Prepare repeat prescriptions on computer inreadiness for the doctors authorisation and signature. Review need forfollow-up according to Practice protocols and action as needed. Organiseprescriptions for collection or post.

Provide assistance in separately designatedhours with prescription related queries, where possible actioning repeats inline with agreed protocols, ensuring patients are called for review asnecessary.

Check the action lists from doctorsconcerning pathology results and communicate these to patients by phone orletter. Ensure the Task list is actioned in a timely and effective manner.

Liaise effectively with doctors, nurses andother Practice staff including attached professional staff such as midwives,district nurses and health visitors, other external agencies such as the hospitals, chemists, social services, to ensure relevant information is passedon appropriately.

In collaboration with your reception supervisor,ensure responsibility to provide reception cover when a team member is onannual leave or to cover sickness.

Additional Duties:

Otheradministrative duties that may be required to assist with the smooth running ofthe surgery.

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe Practice Health & Safety Policy, to include:

• Usingpersonal security systems within the workplace according to Practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

• Participation inan annual individual performance review.
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
• Attending &contributing to practice meetings

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

• Alert other teammembers to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Work effectivelywith individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognise the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the Implementation ofServices:

Thepost-holder will:

• Apply Practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work

Person Specification

Qualifications

• Good standard level of general education- including Maths and English
• IT Skills

Experience

• General Practice/NHS
• Customer Care
• Dealing with the public
• Ability to work on own initiative
• Flexibility to cover shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.