Part Time Receptionist

Kings Langley Surgery; Kings Langley, Hemel Hempstead; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Kings Langley Surgery in Kings Langley and Bovingdon is hiring two part-time receptionists to manage front-of-house duties, triage forms, and patient inquiries with a courteous and efficient approach.

You will handle telephone calls, greet patients, and support the triage system while working alongside GPs and the rest of the reception team. Training will be provided for our systems, and flexibility for holidays and sickness is required.

Qualifications

• Experience desirable but not essential; computer skills essential.

Responsibilities

• Administration
• To have a thorough knowledge of all practice procedures
• To work in accordance with protocols
• Scan and photocopy as required
• Front of house reception greeting patients consulting with members of practice team
• Handing correspondence to patients, diligently checking their identity
• Be able to cover other shifts for annual & sick leave
• Ensuring at the end of all clinics that the waiting area is tidy
• To monitor the running times of the clinicians and advise patients if the clinic is running late
• Ensure the reception area is tidy at all times
• Good knowledge & respect for confidentiality of patients information - to be adhered to at all times
• Ensure visitors sign the visitors book
• Ad hoc duties as agreed with the practice manager
• Ensure that the rooms and computers are all switched on and ready for the GP's and nurses at the start of the day
• Ensure that the TV screen and check in service is ready for patients to use
• Appointments
• Direct patients to relevant resources for triage submissions
• Book Nursing team appointments
• Cancellation/changes of appointments
• Computer
• Computer data entry into medical records
• Process repeat prescription requests as required in accordance with practice guidelines.
• Ad hoc duties
• Complete E-consult forms on behalf of patients who are unable to do so themselves
• General Open post and allocate as necessary
• Action daily tasks list
• Phone patients as and when needed
• Ensure forms are always available e.g. registration, change of address, etc
• Coding onto patient records correctly if required
• Making sure information folders are kept up to date e.g. RESPECT folder
• Booking ambulances
• Liaison with District Nurses
• Liaison and Health Visitors
• Scanning
• Other Tasks
• Make sure rooms are tidy and computers switched off at end of day
• Ensure building security - have thorough knowledge of doors, windows and alarm system.
• Any other tasks allocated by managers
• Confidentiality Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Skills

Phone etiquette

Front desk

Computer skills

Tools

Elite triage forms

Job description

2 part-time Receptionists required for a busy, friendly GP surgery in Kings Langley and Bovingdon, Herts . Receptionist 1: (29.25 hours per week) Mon: AM: 7:45 13:45 (6hrs) PM: 13:30 18:45 (5.25hrs ) Tues: AM: 7:45 13:45 (6hrs) Wed: AM: 7:45 13:45 (6hrs) Fri PM: 13:30 18:45 (6hrs) Receptionist 2: (23.25 hours per week) Wed: PM: 13:30 18:45 (5.25hrs) Thurs: AM: 7:45 13:45 (6hrs) Flexible cover for holidays and sickness is required. Main duties include answering telephones, completing Elite triage forms for those who are unable to do it online, face to face patient contact, appointment & general enquiries and signposting patients whilst providing an effective and friendly front of house service to our patients. You will also learn the administrative support role for our triage system & work alongside the GPs on a rota basis the reception & administrative team share. Experience desirable but not essential for the right candidate, computer skills essential but full training will be given in our specific systems. Salary: £12.80 Hours: See below

Job Summary

Receptionist Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities

• Administration
• To have a thorough knowledge of all practice procedures
• To work in accordance with protocols
• Scan and photocopy as required
• Front of house reception greeting patients consulting with members of practice team
• Handing correspondence to patients, diligently checking their identity
• Be able to cover other shifts for annual & sick leave
• Ensuring at the end of all clinics that the waiting area is tidy
• To monitor the running times of the clinicians and advise patients if the clinic is running late
• Ensure the reception area is tidy at all times
• Good knowledge & respect for confidentiality of patients information - to be adhered to at all times
• Ensure visitors sign the visitors book
• Ad hoc duties as agreed with the practice manager
• Ensure that the rooms and computers are all switched on and ready for the GP's and nurses at the start of the day
• Ensure that the TV screen and check in service is ready for patients to use
• Appointments
• Direct patients to relevant resources for triage submissions
• Book Nursing team appointments
• Cancellation/changes of appointments
• Computer
• Computer data entry into medical records
• Process repeat prescription requests as required in accordance with practice guidelines.
• Ad hoc duties
• Complete E-consult forms on behalf of patients who are unable to do so themselves
• General Open post and allocate as necessary
• Action daily tasks list
• Phone patients as and when needed
• Ensure forms are always available e.g. registration, change of address, etc
• Coding onto patient records correctly if required
• Making sure information folders are kept up to date e.g. RESPECT folder
• Booking ambulances
• Liaison with District Nurses
• Liaison and Health Visitors
• Scanning
• Other Tasks
• Make sure rooms are tidy and computers switched off at end of day
• Ensure building security - have thorough knowledge of doors, windows and alarm system.
• Any other tasks allocated by managers
• Confidentiality Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control online training
• Reporting potential risks identified

Equality and diversity

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal & Professional Development

• Participation in individual performance review, including taking responsibility for maintaining a record of own personal and professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

• Recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's diversity & needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in reviews & audits where appropriate