Medical Receptionist

Pall Mall; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Pall Mall is seeking a Medical Receptionist for its Manchester clinic. This full-time, on-site role involves greeting patients, handling check-in/out, answering calls, scheduling appointments, updating records, and supporting front-of-house operations in line with clinical protocols.

The ideal candidate will have appointment scheduling experience, phone etiquette, and solid reception skills, with knowledge of medical terminology and healthcare administration advantages.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars and coordinating patient bookings efficiently.
• Candidates should possess excellent Phone Etiquette skills, with the ability to handle calls professionally, courteously, and in a patient-focused manner.
• Candidates should possess solid Receptionist Duties capabilities, such as greeting visitors, managing check-in/check-out, and handling front desk administration.
• Candidates should possess working knowledge of Medical Terminology to accurately communicate with clinical staff and support patient understanding.
• Candidates should possess experience in a Medical Office environment, including familiarity with electronic medical records and basic administrative procedures.
• Candidates should possess strong communication and interpersonal skills, with the ability to support individuals from diverse backgrounds.
• Candidates should possess good organisational and time-management skills, with attention to detail and the ability to multitask in a busy clinical setting.
• Previous experience in healthcare reception or customer service and proficiency with office software and booking systems are beneficial; relevant vocational training or qualifications in healthcare administration are an advantage.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Answer and direct phone calls and route inquiries.
• Schedule and confirm appointments and maintain calendars.
• Update patient records and handle general inquiries per clinical protocols.
• Coordinate with clinical and administrative teams to ensure smooth patient flow.
• Process payments and manage correspondence.
• Maintain an organised reception and waiting area while upholding confidentiality.

Skills

Appointment Scheduling

Phone Etiquette

Reception Duties

Medical Terminology

Medical Office Environment

Communication

Time Management

Healthcare Experience

Office Software

Booking Systems

Education

Healthcare administration qualification (advantage)

Tools

Electronic Medical Records

Office Software

Booking Systems

Job description

Pall Mall is a leading independent healthcare provider offering private medical care, diagnostics, and cosmetic surgery across the North West of England. The organisation focuses on giving people clarity about their health by providing expert advice, clear information, and compassionate care. Services range from private GP appointments, health screening, and advanced diagnostics to specialist consultations, medical procedures, and cosmetic surgery. Pall Mall brings together experienced doctors, consultants, surgeons, nurses, and healthcare professionals to deliver accessible expertise and individualised care. From first appointment through treatment and aftercare, the team supports patients in understanding their options and making informed decisions about their health and wellbeing.

Role Description

The Medical Receptionist is a full-time, on-site role based at Pall Mall’s Manchester clinic. This role involves greeting patients and visitors, managing check-in and check-out processes, and providing a welcoming and professional front-of-house experience. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, updating patient records, and handling general inquiries in line with clinical protocols. The Medical Receptionist also coordinates with clinical and administrative teams to ensure smooth patient flow, processes payments, manages correspondence, and maintains an organised reception and waiting area. The role requires consistent adherence to confidentiality, data protection, and patient safety standards.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars and coordinating patient bookings efficiently.
• Candidates should possess excellent Phone Etiquette skills, with the ability to handle calls professionally, courteously, and in a patient-focused manner.
• Candidates should possess solid Receptionist Duties capabilities, such as greeting visitors, managing check-in/check-out, and handling front desk administration.
• Candidates should possess working knowledge of Medical Terminology to accurately communicate with clinical staff and support patient understanding.
• Candidates should possess experience in a Medical Office environment, including familiarity with electronic medical records and basic administrative procedures.
• Candidates should possess strong communication and interpersonal skills, with the ability to support individuals from diverse backgrounds.
• Candidates should possess good organisational and time-management skills, with attention to detail and the ability to multitask in a busy clinical setting.
• Previous experience in healthcare reception or customer service and proficiency with office software and booking systems are beneficial; relevant vocational training or qualifications in healthcare administration are an advantage.