Medical Receptionist

MY Sports Injury Clinic | Manchester Physiotherapy | Chiropractic; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

MY Sports Injury Clinic | Manchester Physiotherapy | Chiropractic in Manchester City Centre is hiring a Medical Receptionist. You will welcome patients, manage check‑in/check‑out, answer calls, and schedule appointments across multiple clinicians.

You will help keep patient records accurate and support billing and payments as needed. You'll coordinate with physiotherapists and chiropractors, maintain a tidy front desk, protect patient confidentiality, and ensure a smooth, welcoming clinic

Qualifications

• Strong receptionist and front‑desk skills in a medical setting.
• Efficient appointment scheduling across multiple clinicians.
• Professional phone etiquette and clear communication.
• Familiarity with medical terminology related to physiotherapy and chiropractic.
• Excellent organization and ability to multitask in a busy clinic.
• Experience with healthcare data protection and confidentiality.

Responsibilities

• Greet patients and manage check‑in/out.
• Answer phones and respond to inquiries.
• Schedule and confirm appointments across clinicians.
• Maintain accurate patient records in office systems.
• Coordinate with clinicians to manage diaries and referrals.
• Assist with billing and payment processing.
• Keep reception area clean and organized and protect confidentiality.

Skills

Front‑desk operations

Phone etiquette

Patient records management

Multitasking in a busy clinic

Confidentiality & data protection

Tools

Practice management software

Job description

Company Description

MY Sports Injury Clinic | Manchester Physiotherapy | Chiropractic is a specialist centre focused on sports-related injuries in Manchester City Centre. The clinic is staffed by a highly skilled team of hands‑on physical therapists who provide evidence‑based treatments. Services include sports physiotherapy, chiropractic care, exercise injury rehabilitation, acupuncture, and soft tissue release. The clinic also offers podiatry foot care, creating a comprehensive approach to injury management and recovery. Team members work in a collaborative environment dedicated to high‑quality patient care and rehabilitation outcomes.

Role Description

The Medical Receptionist is a full‑time, on‑site role based in Manchester. This role is responsible for greeting patients, managing check‑in and check‑out processes, and ensuring a welcoming and efficient front‑desk experience. Daily tasks include answering phones, responding to inquiries, scheduling and confirming appointments, and maintaining accurate patient records within the medical office systems. The Medical Receptionist will coordinate with physiotherapists, chiropractors, and other clinicians to manage diaries, handle referrals, and assist with billing and payment processing. The role also involves maintaining a clean and organized reception area, protecting patient confidentiality, and supporting smooth clinic operations.

Qualifications

• Strong receptionist and front‑desk skills, including Receptionist Duties and experience in a Medical Office environment.
• Ability to manage Appointment Scheduling efficiently and accurately across multiple clinicians and services.
• Professional Phone Etiquette and clear communication skills for handling patient calls and enquiries.
• Working knowledge of Medical Terminology relevant to physiotherapy, chiropractic and sports injury treatments.
• Excellent organizational skills, attention to detail, and ability to multitask in a busy clinical setting.
• Comfort with using practice management or booking software and basic computer applications (email, spreadsheets, databases).
• Strong interpersonal skills and a patient‑focused approach, with the ability to remain calm and courteous under pressure.
• Previous experience in a healthcare reception, medical admin, or customer service role is highly beneficial.
• Ability to maintain confidentiality and follow data protection and clinic policies at all times.