Medical Receptionist

NHS; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy inner city practice is seeking a dedicated Receptionist to join their friendly team. This role involves patient-facing interactions, appointment bookings, and various administrative tasks. Ideal candidates should be organized, have strong communication skills, and be able to work effectively in a team-oriented healthcare environment.

Qualifications

• Previous experience in reception or administrative roles preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal skills with patients and healthcare team.

Responsibilities

• Reception duties including booking appointments and answering phones.
• Administrative tasks like processing medical records and registrations.
• Maintaining confidentiality and patients' data securely.

Skills

Communication

Customer Service

Organization

Attention to Detail

Education

English qualification GCSE grade C or high or equivalent

Job description

We are a busy friendly inner city practice with high ethnic population, with a list size of approximately 8500.

EMIS Web system user, experience is preferred but not essential as full training will be provided. We are a highly efficient and friendly team who are looking for the perfect fit for our team.

Full time 37.5 hours available

Main duties of the job

General reception and administrative duties such as:

Patient facing interactions, answering the phones, booking appointments, actioning blood forms and prescriptions.

Administrative duties include but are not limited to:

Scanning, summarising, referrals,registrations, workflow and document management.

About us

We are a very friendly and inviting practice with a welcoming team who are more than happy to help.

• 3 full time GP equivalent
• Nursing team includes Nurse Practitioner and 2 Practice Nurses
• Highly efficient and friendly administrative staff
• Integrated PCN Clinical Pharmacists, Physician Associates, 1st Contact Physiotherapists, Social Prescriber and Mental Health Workers

Job responsibilities

Job summary:

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.

Job responsibilities:

Administration

• To have athorough knowledge of all practice procedures
• To work inaccordance of written protocols
• Actioning notes for summarising and updating as necessary
• Scanning and filing post in medical records
• Fax andphotocopy as requested
• Actioning and filing of electronic documents through workflow
• Completing both admin tasks and your own
• Registrationsof new patients computer data entry and medical records
• Processpatients changes of address, name or contact details computer data and medical records (haveknowledge of practice area)
• Processrepeat prescription requests in accordance with practice guidelines

Reception

• Receivingpatients, consulting with members of practice team
• Handingcompleted repeat prescriptions to patient/representative and checkingnames and address and code appropriately.
• Be able tocover all reception position as necessary

Appointments

• Processappointment requests for today/future appointments from patients bytelephone and in person.
• Deal withvisits/requests

Telephone

• Receivingtelephone calls
• Forwardingcalls to the correct destination when necessary
• Takingmessages

Other Tasks

• Any othertasks allocated by managers

Confidentiality:

• In thecourse of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infection controlpolicy and published procedures. This will include:

• Usingpersonal security systems within the workplace according to practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
• Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
• Keeping ownwork areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scopeof the job holders role
• Undertakingperiodic infection control training (minimum annually)
• Demonstratedue regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in away that recognises the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, andcurrent legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving ina manner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, with such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources.

Communication:

Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discusswith other members of the team how the policies, standards and guidelineswill affect own work
• Participatein audit where appropriate

Person Specification

Qualifications

• English qualification GCSE grade C or high or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.