Medical Receptionist

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a committed Medical Receptionist to join their Reception Team in Manchester. The role involves providing a high-quality reception service, managing patient inquiries, and supporting administrative processes. Ideal candidates will have IT experience and GCSE qualifications, contributing to a responsive and efficient healthcare environment.

Qualifications

• Experience of working in a GP practice.
• IT experience is essential.

Responsibilities

• Manage front reception desks and greet visitors professionally.
• Answer inbound calls and manage patient inquiries.
• Process patient registrations and manage appointment bookings.

Skills

IT experience

Education

GCSE Qualifications

Job description

We are looking for a committed and enthusiastic Medical Receptionist to join our Reception Team as soon as possible. The successful candidate will provide a high quality and responsive Reception service to all our patients, ensuring that all administrative processes run efficiently and in accordance with the practices requirements.

Main duties of the job

We reserve the right to close this advert early if we receive a suitable number of high-quality applications, so please apply early to avoid disappointment.

Please see the job description attached for full details on the main duties and person specification required for this role.

About us

Based in Old Trafford, Limelight Health & Well-being Hub is a larger GP surgery offering NHS primary care services to patients living in M15 & M16 postcodes. We are located onthe first floor of a purpose-built community centre called Limelight, and we are committed to addressing the health inequalities that are prevalent in the area that we serve.

Our clinical team is comprised of GPs, Nurses, Advanced Clinical Practitioners, Clinical Pharmacists, a Community Paramedic, an Assistant Practitioner, and a First Contact Physiotherapist. We also have Social Prescribers and a Care Coordinator, a Medicines Management Team, a Reception Team, a wider Administrative Team, and a Management Team. Finally, we are a training practice, and we are pleased to have trainees from the wider medical, GP, nursing, and pharmacist training pathways joining the team throughout the year.

Job responsibilities

Please see the job description document attached for full details on the roles and responsibilities for the position.

As a Medical Receptionist, you will have the following key responsibilities:

1.Provide cover on our front reception desks, ensuring that any and all visitors to the practice are welcomed, greeted professionally, and dealt with accordingly, while managing the flow of patients arriving for appointments, prescriptions, or general queries.

2.Cover the inbound call queue, ensuring that all inbound telephone calls are answered in a timely manner and managed appropriately, and dealing with all enquiries efficiently and courteously.

3.Monitor the main email inbox for the practice, escalate urgent queries according to the relevant protocols, and respond to all emails in a timely and professional manner.

4.Make outgoing contact with patients through outbound calls, text messages, emails, or by sending letters through the post as required.

5.Manage appointment booking processes through all streams and for all clinics through using a number of systems such as EMIS, AccuRx, and Docman in line with the relevant criteria.

6.Receive new patient registrations, input them on the system, and file medical records as needed.

7.Process all correspondence received directly from patients or via the postal service, by scanning and filing it in the most appropriate way as soon as possible, whilst always adhering to our policies and processes surrounding Confidentiality and Consent.

8.Receive laboratory specimens from patients, ensuring all their details have been recorded and the correct sample containers have been used, whilst following Health & Safety policy.

9.Tidy the waiting room area and the reception office area at the end of your shift, by appropriately discarding any old or damaged items and paperwork, closing all windows, ensuring premises are kept tidy and secure by switching off all lights and locking away confidential documentation.

10.Have a thorough knowledge of all internal and patient-facing practice policies and procedures, by always following the relevant written protocols.

11.Provide any administrative support required by the clinical staff.

12.Maintain the appropriate level of printed forms and sample pots at the front reception desk.

13.Process any administrative requests from patients, including for non-NHS paid services, such as providing summaries, medication lists, prepared letters, or SARs, and such as updating any contact details on our clinical system in line with the relevant protocols.

Person Specification

Experience

• - IT experience
• Experience of working in a GP practice

Qualifications

• GCSE Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.