Medical Receptionist

Beech House Surgery; Knaresborough; On-site; GBP 12,000 - 18,000; Full time

Job summary

Beech House Surgery is seeking a proactive Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors, providing reception and administrative support with professionalism and warmth.

You will handle telephone, face-to-face and electronic enquiries, manage appointments and assist patients to access our services, while adhering to our policies and procedures in a fast-paced environment.

Qualifications

• Excellent communication skills
• Compassionate and friendly nature
• Highly organised and able to work in a busy environment
• Flexible and able to cover additional hours as overtime when needed

Responsibilities

• Reception duties: answer phones, greet visitors and handle enquiries
• Book/edit/cancel appointments and manage home visits
• Register new patients and update patient details accurately
• Maintain confidentiality and comply with Data Protection Act and Caldicott guidance
• General administration: filing, mail distribution, data entry and photocopying
• Support the practice team and adapt to varying workload

Skills

Communication skills

Organisation

Team player

Compassionate

Job description

An exciting opportunity has arisen for a zero hours/bank Medical Receptionist to join the dynamic team at Beech House Surgery. We are looking to recruit a highly motivated and enthusiastic team player to provide reception and administrative support our 4 GP Partners and practice team, ensuring the highest standard of care for our registered patients. Please see the Medical Receptionist job description for further information about this administrative position. This vacancy is for zero hours therefore there are no set contractual hours but thereis the opportunity to work additional hours as overtime covering annual leave, absences, etc.

Job Summary:

We are looking to appoint a Medical Receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks. You will be responsible for designated administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working alongside our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Job Responsibilities

RECEPTION

• Assisting patients and consulting with members of practice team
• Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy
• Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

• Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required Process patients’ changes of address – computer data and medical records (have knowledge of practice area) Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners Undertake statutory and mandatory training as required

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
• Ensure appropriate appointment is offered (both in the practice and externally at YHN, etc.)

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• Comply with Practice Health and Safety and Infection Control policies by following agreed safe working procedures
• Actively report Health and Safety hazards and infection hazards immediately
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually)
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System
• Using personal security systems within the workplace according to Practice guidelines
• Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

• The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.