Medical Receptionist

NHS National Services Scotland; Kirkcaldy; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS National Services Scotland invites applications for a receptionist position in Kirkcaldy. The role requires excellent interpersonal skills and the ability to handle a variety of clerical tasks, making it vital to ensure a welcoming experience for patients. The position offers flexible hours, and while experience with EMIS/DOCMAN is beneficial, training will be provided.

Qualifications

• Welcoming manner and calms under pressure.
• Highly motivated, enthusiastic, and able to prioritize workload.
• Previous experience dealing with public and handling general inquiries.

Responsibilities

• First point of contact for patients, dealing with appointments and queries.
• Handling laboratory results, generating prescriptions, and clerical duties.
• Supporting the clinical team with various tasks.

Skills

Communication

Interpersonal Skills

I.T. Skills

Tools

EMIS

DOCMAN

Job description

An exciting opportunity has arisen for a receptionist to join our Practice working as part of a team but also able to work using their own initiative. A flexible approach to hours worked to cover other shifts when required is essential.

As the first point of contact for patients this position requires someone with a welcoming manner who can stay calm under pressure, is confident dealing with the public and possesses excellent communication and interpersonal skills. You must also have competent I.T. skills, be highly motivated, enthusiastic and able to prioritise your workload. This role covers a wide range of duties including dealing with patients at reception and on the telephone, making appointments, dealing with laboratory results and general enquiries, generating prescriptions, scanning clinical correspondence, general clerical duties and supporting our clinical team.

A working knowledge of our clinical systems EMIS/DOCMAN would be advantageous however training will be given.

30 hours per week Monday – Friday 11.30a.m. – 5.30p.m. Salary: dependant on experience.

To apply: Please send a copy of your C.V. along with a covering letter to: Cindy Low, Practice Manager, Drs. Fordyce & Parish, The Health Centre, Whyteman`s Brae, Kirkcaldy. KY1 2NA, or by email to: [e-mail]

Closing date 4th July 2025

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.