Medical Receptionist - Kelso Medical Practice

NHS National Services Scotland; Kelso; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare practice is seeking a friendly and enthusiastic Medical Receptionist. The role requires excellent customer service skills, with responsibilities including dealing with patients, processing prescriptions, and administrative duties. Flexible shift availability is essential, and benefits include access to the NHS pension scheme.

Benefits

Flexibility in hours/job share option

Access to NHS pension scheme

Qualifications

• Excellent customer service skills required.
• Good working knowledge of the Microsoft suite (Outlook, Word, etc) desirable.
• Experience with EMIS and Docman advantageous but not essential.

Responsibilities

• Manage patient interactions both via phone and in person.
• Process prescriptions and make appointments.
• Handle various administrative tasks within the Practice.

Skills

Customer Service

Communication

Flexibility

Tools

Microsoft Suite

Job description

Kelso Medical Group Practice

Medical Receptionist

(Monday – Friday)

We are currently looking for a friendly and enthusiastic person with excellent customer services skills to join our Practice Medical Reception team. The role will include dealing with patients over the telephone or face to face, requests for information, processing prescriptions, making appointments and a range of other administrative duties. Good working knowledge of the Microsoft suite (Outlook, Word, etc) is desirable. Experience with EMIS and Docman would be advantageous but not essential, as training would be provided.

The service runs Monday to Friday from 7.45am to 6:30pm so we are looking for an individual who is flexible and able to work different shifts.

• Typical Shift Pattern 8.00am to 15.30pm and 11am to 18.30pm

Weekly hours ideally 35 hours per week. The Practice would consider less hours / job share for the right candidate (s). The successful applicant(s) must be available to work both shift patterns to fit in with our teams working rota.

This is a challenging role in a fast paced environment, where excellent verbal and written communication skills and a flexible approach to workload are required. You will be rewarded by being part of a friendly and well supported team, a range of benefits and access to the NHS pension scheme.

We are keen to find the right person for this position, so we would welcome informal visits or further enquiries to the Practice Manager, Cameron Scott at [e-mail] or on 01573 224424.

Applications in writing, enclosing a current CV, remuneration details, contact details of two referees and covering letter should be sent to:

Mr Cameron Scott

Practice Manager

Kelso Medical Group Practice

The Health Centre

Inch Road

Kelso

TD5 7LF

Applications by email to the above address are also acceptable.

Closing date – Friday 27^th of June