Medical Receptionist

The Grove Medical Centre; Egham; On-site; GBP 12,000 - 15,000; Part time

Job summary

The Grove Medical Centre is seeking an afternoon receptionist to greet patients, handle enquiries and assist with registrations and appointments. You will project a friendly image to patients and visitors, supporting the practice team and ensuring efficient front-desk operations across 27 hours per week.

Responsibilities include directing patients to the appropriate service, handling calls, processing prescriptions and maintaining accurate patient records, while opening and securing the premises

Qualifications

• Experience in medical reception or front-desk is preferred.
• Excellent communication and interpersonal skills.
• Ability to explain procedures and assist with forms.

Responsibilities

• Greet and assist patients and visitors in a courteous, efficient manner.
• Handle telephone enquiries, take messages and direct calls appropriately.
• Assist with new registrations, patient records and appointment scheduling.
• Explain charges for private services where applicable and issue receipts.
• Open the premises at start of day and secure it at close, ensuring smooth operations.

Skills

Communication skills

Telephone etiquette

Customer service

Job description

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Please note: We are looking for someone to work afternoons 27 hours per week: Monday 13:00pm - 18:30pm Tuesday 13:00pm - 18:30pm Wednesday 13:00pm - 18:30pm Thursday 13:00pm - 18:00pm Friday 13:00pm - 18:30pm

Job Responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using judgement and communications skills ensure that patients with no prior appointment are guided to complete the appropriate in-line forms to seek the correct medical advice and support. Assess and escape where appropriate. Explain practice arrangements and formal requirements to new patients registering and those seeking temporary cover and ensure all information required is provided in a legible format Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Assist when necessary with the processing of repeat prescription requests. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter accurate patient consultations and information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required in the filling room, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. When receiving completed forms (new registrations, consent forms SARs etc) ensure that all blanks are filled in and correct patient details added. Assist with the management of NHS email and Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned GP. Premises: Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and side gate locked. Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager to include but not restricted to cancel clinics, rebook appointments, review incoming post, record and send samples for investigation.