Medical Reception Supervisor

Scot; Kirkcaldy; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Bennochy Medical Centre in Kirkcaldy is seeking to add to its reception team. This part-time role covers 25 hours per week, 1pm-6pm, Monday to Friday, and focuses on front-desk and patient service.

The successful candidate will lead a small team, act as a role model, and communicate warmly with patients and callers while upholding confidentiality and IT standards within a NHS Scotland setting. GP practice experience is preferred but not essential; flexibility to cover annual leave and changes in

Qualifications

• Experience leading a team with high standards.
• Ability to role model and motivate reception staff.
• Excellent communication with patients and callers.
• Compassionate, patient-focused communication in challenging situations.
• Strong organisation and IT skills.
• Knowledge of medical terminology preferred but not essential.
• Flexibility to cover annual leave and adjust to NHS needs.

Responsibilities

Skills

Team leadership

Reception experience

Communication skills

IT skills

Confidentiality

Flexible hours

Organisation

Medical terminology (preferred)

Independent work

GP practice experience (preferred)

Tools

Microsoft Office

Job description

Bennochy Medical Centre 65 Bennochy Road Kirkcaldy KY2 5RB

25 hours per week

1pm-6pm Mon-Fri

Salary Dependent on Experience

We are looking to add to our reception team. We want to hear from you, if you:

• Experience of leading a team whilst maintaining high standards.
• Can act as a role model to reception staff, supporting, motivating and promoting good staff relations.
• Enjoy dealing with members of the public on the telephone and in person, and therefore have excellent communication skills with a pleasant telephone manner.
• Are patient focused and have compassion to communicate sensitively and effectively in challenging situations.
• Have excellent organisation and IT skills.
• Knowledge of medical terminology preferred, but not essential.
• Are able to work flexible hours, according to the needs of the practice during periods of annual leave.
• Have vision, willingness and drive, to adapt to changes in the NHS.
• Understand the need for confidentiality.
• Are professional in your approach.
• Will be enthusiastic, happy to work independently and thrive on working to high standards.
• Have previous experience of working in a GP practice. Although experience is not essential, it is preferred.