Lead Medical Receptionist — GP Practice & Patient Care

NHS Scotland; Kirkcaldy; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Bennochy Medical Centre in Kirkcaldy is seeking to add to its reception team. This part-time role covers 25 hours per week, 1pm-6pm, Monday to Friday, and focuses on front-desk and patient service.

The successful candidate will lead a small team, act as a role model, and communicate warmly with patients and callers while upholding confidentiality and IT standards within a NHS Scotland setting. GP practice experience is preferred but not essential; flexibility to cover annual leave and changes in

Qualifications

• Experience leading a team with high standards.
• Ability to role model and motivate reception staff.
• Excellent communication with patients and callers.
• Compassionate, patient-focused communication in challenging situations.
• Strong organisation and IT skills.
• Knowledge of medical terminology preferred but not essential.
• Flexibility to cover annual leave and adjust to NHS needs.

Responsibilities

Skills

Team leadership

Reception experience

Communication skills

IT skills

Confidentiality

Flexible hours

Organisation

Medical terminology (preferred)

Independent work

GP practice experience (preferred)

Tools

Microsoft Office

Job description

Bennochy Medical Centre in Kirkcaldy is seeking to add to its reception team. This part-time role covers 25 hours per week, 1pm-6pm, Monday to Friday, and focuses on front-desk and patient service.

The successful candidate will lead a small team, act as a role model, and communicate warmly with patients and callers while upholding confidentiality and IT standards within a NHS Scotland setting. GP practice experience is preferred but not essential; flexibility to cover annual leave and changes in