Medical Information Director

TieTalent; Uxbridge; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Medical Information Director to lead their U.S. Customer Engagement Centre in Uxbridge. This pivotal role involves shaping strategies and operations while leading a high-performing team to deliver accurate medical information. With a focus on continuous improvement, you'll enhance the customer journey and streamline processes. If you have a PharmD and a passion for patient engagement, this opportunity offers a chance to make a significant impact in the pharmaceutical sector.

Qualifications

• Significant experience in Medical Information and Call Centre leadership.
• Proven ability to lead diverse teams and collaborate across structures.

Responsibilities

• Develop and execute engagement strategies for Medical Information.
• Oversee contact centre operations and ensure regulatory compliance.

Skills

Medical Information Leadership

Call Centre Management

Analytical Thinking

Data-Driven Decision Making

Patient Engagement

Education

PharmD

Job description

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About

Our client, a global pharmaceutical company, is currently looking for a Medical Information Director to join their team in Uxbridge on a full time, 15-month temporary basis (35 hours per week - hybrid working).

About

Our client, a global pharmaceutical company, is currently looking for a Medical Information Director to join their team in Uxbridge on a full time, 15-month temporary basis (35 hours per week - hybrid working).

As Director of Medical Information, you'll play a pivotal role in leading the U.S. Customer Engagement Centre. You'll steer strategy, shape operations and lead a high-performing team to deliver accurate, timely and meaningful medical information to healthcare professionals, patients and internal stakeholders.

Key Responsibilities

Develop and execute a forward-thinking engagement strategy for Medical Information and Customer Information Services across the U.S Inspire, coach and empower a diverse team of medical information professionals Oversee contact centre operations, including quality, content strategy, training plans, regulatory compliance, system improvements and performance reporting Lead with a vision for continuous improvement, identify ways to optimise the customer journey, streamline processes and elevate service deliveryRequirements

A PharmD with substantial experience in Medical Information, Call Centre leadership or related functions within pharma or biotech. Proven ability to lead diverse teams and collaborate effectively across global matrix structures Sharp analytical thinking and data-driven decision-making skills Passion for improving patient and HCP engagement through innovative, compliant communication solutions A deep understanding of the U.S. healthcare landscape and regulatory environment Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role

• Uxbridge, England
  
  

Work experience

• Healthcare
  
  

Languages

• English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Temporary

Job function

• Job function

  Health Care Provider

• Industries

  Technology, Information and Internet

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