Multilingual Medical Information Specialist SAL

ProPharma; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Multilingual Medical Information Specialist to join their dynamic Medical Information Department. This permanent, full-time role offers the flexibility of remote work, making it ideal for individuals looking to thrive in a supportive environment. The successful candidate will engage with clients, answering inquiries about designated products and ensuring compliance with industry standards. With a focus on diversity and inclusion, this forward-thinking company fosters a culture where innovation and collaboration are encouraged. If you're passionate about life sciences and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Completed Pharmacy or life science degree required.
• C1 level proficiency in English and Swedish is essential.

Responsibilities

• Answer technical questions accurately via multiple communication channels.
• Log inquiries comprehensively and manage confidential information.

Skills

Attention to detail

Excellent phone manner

Ability to manage a busy workload

Education

Pharmacy degree

Life science degree

Job description

Multilingual Medical Information Specialist SAL

Multilingual Medical Information Specialist SAL

Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id JR 6667

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

We’re looking for a Multilingual Medical Information Specialist to join our Medical Information Department. You will be on a permanent full time basis and can be fully remote. You must be able to speak and write at C1 level English and Swedish.

Medical Information At ProPharma

With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable medical information services to meet the needs of companies of all sizes. Whether you need adverse event intake and follow-up, medical writing and content management solutions, promotional review, or other extended medical information services, our team of medical information specialists have the knowledge and experience to effectively support your needs.

The Day-to-day

• Answering technical questions received by phone, letter, e mail and fax in respect of designated products in an accurate, confident and professional manner.
• Complying with the specific Working Practices as agreed with clients.
• Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries in an accurate, comprehensive and timely fashion.
• Managing confidential information in line with Data Privacy regulations.
• Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
• Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

We’re Looking For

This is a great opportunity for someone who is familiar with a call centre environment and looking to expand their knowledge of the pharmaceutical industry or a brand new graduate looking to start their career in life sciences. You’ll need to hold a completed life science degree to be eligible for the role.

To Be Successful In This Role You Will Have

• A completed Pharmacy or life science degree.
• Excellent phone manner.
• Ability to manage a busy workload and prioritise.
• Attention to detail.
• Ability to work unsupervised.
• Ability to speak & write in Swedish and English to C1 level.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***